Benefits Specialist III

Dayforce; Philippines; Remote; PHP 3,466,000 - 4,726,000; Full time

Job summary

Dayforce is seeking a Benefit Specialist III to support US benefits for assigned customers in North America. This client-facing role involves case management, Tier II support, and Open Enrollment participation. The ideal candidate will have strong English communication, analytical skills, and knowledge of benefit compliance.

You will partner with processing teams, contribute to SOPs, and help improve benefit configurations. Dayforce values customer satisfaction and continuous improvement.

Qualifications

• At least 3 years of experience in US benefits.
• High school diploma or GED required; bachelor’s preferred.
• Strong verbal and written English communication.
• Knowledge of US benefit compliance and regulatory requirements.

Responsibilities

• Triage inquiries and provide solutions via CRM tool.
• Provide Tier II support for Employee Contact Center questions.
• Explain benefit features and plan configuration; research issues.
• Test changes to plan configuration and release items.
• Create SOPs for new customers and customize to need.
• Support processing team with standard benefit processes.
• Participate in Open Enrollment testing and related processes.
• Suggest product enhancements to benefit customers and the support model.
• Maintain high customer satisfaction by understanding customer needs.

Skills

English communication

Customer service

Analytical thinking

Education

High school diploma or GED

Bachelor's degree in business or HR

Tools

CRM tool

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Benefit Specialist III, a pivotal role in our organization. This is a client facing role providing employer support for benefit inquiries from your assigned customers in North America. Key responsibilities include building relationships with customers, case management, and offering Tier II support for questions from the Employee Contact Center. You will also assist the processing team with questions regarding standard benefit processes and participate in your customers yearly Open Enrollment project. The ideal candidate has excellent analytical and problem-solving skills.

What You'll Get To Do

• Triage Inquiries & Provide Solutions: Triage inquiries and issues for assigned customers and provide solutions via our CRM tool as outlined by our team’s guidelines.
• Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
• Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
• Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
• Create Standard Operating Procedures: Create Standard Operating Procedures (SOP’s) for new customers and customize to meet customer requirements.
• Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
• Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
• Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
• Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.

Skills And Experience We Value

• Experience: 3+ years in US benefits is required.
• Education: A high school diploma or GED is required. A bachelor’s degree in business, human resources, or equivalent experience is desired.
• Skills: Excellent verbal and written communication skills in English are required to effectively support U.S. based customers. Strong organizational, time-management, and attention-to-detail skills. Strong customer focus, analytical and problem-solving abilities, and the ability to work effectively both independently and as part of a team.
• Knowledge: Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.