Benefits Coordinator

PuzzleHR; Philippines; Remote; PHP 350,000 - 600,000; Full time

Job summary

PuzzleHR is seeking a Benefits Coordinator to join our Managed Benefits team. This remote role focuses on administering health insurance changes, onboarding/offboarding, and maintaining strong client relationships with brokers and vendors.

The role requires excellent communication, meticulous attention to detail, and the ability to work in a fast-paced environment. Remote work is supported for candidates in the Philippines, with collaboration across client sites and benefits systems.

Qualifications

• Bachelor’s degree in HR or related field preferred; associate degree acceptable.
• 3+ years payroll and benefits experience required.
• Onboarding and offboarding experience preferred.
• Experience with Smartsheet is a plus.

Responsibilities

• Develop and maintain relationships with internal partners, clients, vendors, and employees.
• Facilitate onboarding, offboarding, enrollments, terminations, and life event changes.
• Assist with open enrollment.
• Consult on system design/configuration for client needs.
• Conduct benefit audits.
• Perform clerical functions.
• Implement client-wide solutions.
• Prepare client and employee correspondence as requested.
• Handle additional duties as assigned.

Skills

Verbal and written communications

Interpersonal skills

Adaptability

Organizational skills

Benefits/payroll platforms experience

Client/broker/vendor liaison

Time management

Zoom / Office tools

Education

Bachelor’s degree in human resources or related field

Associate degree or higher

Tools

Smartsheet

Zoom

Microsoft Office Suite

Job description

Job Title: Benefits Coordinator

Department: Managed Benefits

Reports to: HR Operations Supervisor - Benefits

Location: Remote

Job Summary

The Benefits Coordinator aids with and facilitates all things benefits for our clients. You’ll apply your already established skillset and knowledge to recommend enhancements to clients’ current practices, implement best practices, and provide clients and employees with a top-notch service experience.

You’ll be partnering with clients and brokers, and working inside carrier sites, benefit administration systems, and payroll systems to administer all health insurance changes.

This role is client-facing and requires excellent communication, attention to detail, and follow up.

Job Duties

• Develop and maintain relationships and communications with internal partners, clients, vendors, and our client's employees.
• Facilitate our clients’ employee onboarding, offboarding, new hire enrollments, terminations, and qualifying life event changes.
• Assist with open enrollment.
• Examine existing client systems, interface specifications, and operational needs to consult our clients in the practical system design and/or system configuration of our client’s needs.
• Conduct benefit audits.
• Perform necessary clerical functions.
• Implement solutions that positively impact the entire client organization.
• Assist or prepare client and employee correspondence as requested.
• Other duties as assigned.

Required Skills

• Proven verbal and written communications skills.
• Interpersonal and customer service skills.
• Must be adaptable to change in a growing organization.
• Must have exceptional organizational skills and attention to detail.
• Experience working with multiple benefits/payroll platforms.
• Accustomed to working with clients, brokers, carriers, and third-party vendors.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Zoom platform, Microsoft Office Suite or related software.

Education and Experience

• Bachelor’s degree in human resources or related field and/or equivalent experience. (Consider Associate degree or higher)
• Three (3) plus years payroll and benefits experience required.
• Employee onboarding and offboarding experience preferred.
• Experience with online project boards preferred (Smartsheet).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to move up to 15 pounds at times.
• Must be able to participate in video conferences/meetings

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under applicable law.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.