Senior Banking Account Manager — Growth & Delivery

Sutherland Global; San Fernando; On-site; PHP 669,600 - 892,800; Full time

Job summary

Sutherland Global is looking for a candidate in San Fernando, Bukidnon, Philippines to lead operations and drive organizational excellence. The ideal applicant will have 8-10 years of experience, preferably in US banking operations, and strong communication skills. Responsibilities include addressing customer service challenges, managing financial performance, and leading a team. This role offers an opportunity to significantly influence operational goals and client engagement strategies.

Qualifications

• 8–10 years of experience in operations or similar disciplines.
• Experience in US banking operations is a plus.
• Ability to manage multiple projects and resources simultaneously.

Responsibilities

• Identify and drive organizational changes to adapt to market demands.
• Solve complex customer service issues by identifying root causes.
• Work with leadership to achieve overall site goals.
• Set and monitor goals for Associate Managers and Team Managers.

Skills

Verbal communication

Written communication

Project management

Operating large-scale production

Education

Bachelor’s degree

Job description

Sutherland Global is looking for a candidate in San Fernando, Bukidnon, Philippines to lead operations and drive organizational excellence. The ideal applicant will have 8-10 years of experience, preferably in US banking operations, and strong communication skills. Responsibilities include addressing customer service challenges, managing financial performance, and leading a team. This role offers an opportunity to significantly influence operational goals and client engagement strategies.