Banking Operations Team Lead - UK/US (Onsite)

Gratitude Philippines; Quezon City; On-site; PHP 414,348 - 496,307; Full time

Job summary

A financial services company in Metro Manila is seeking a Team Leader to manage a team in handling financial accounts. The ideal candidate will have a Bachelor's Degree and at least 2 years of experience in US/UK banking operations. Responsibilities include monitoring KPIs, driving performance through data analysis, and ensuring high standards of customer service while complying with banking regulations. Competitive salary package of up to 40,800 depending on experience. This role is 100% onsite.

Qualifications

• Minimum of 2 years' work experience in US/UK banking operations.
• Experience in team handling within a call center or shared services environment.
• Must not be a present or former employee of Wipro.

Responsibilities

• Manage and lead a team handling financial/banking accounts.
• Monitor KPIs, productivity, and quality metrics.
• Analyze collections data and reports to drive performance.
• Ensure compliance with banking laws and internal processes.
• Handle escalations and maintain high customer service standards.
• Coach and mentor team members to achieve targets.

Skills

Team handling

Knowledge of banking processes

KPI monitoring

Customer service standards

Education

Bachelor's Degree

Job description

A financial services company in Metro Manila is seeking a Team Leader to manage a team in handling financial accounts. The ideal candidate will have a Bachelor's Degree and at least 2 years of experience in US/UK banking operations. Responsibilities include monitoring KPIs, driving performance through data analysis, and ensuring high standards of customer service while complying with banking regulations. Competitive salary package of up to 40,800 depending on experience. This role is 100% onsite.