Senior B2B Collections Lead - Drive DSO Reduction

Vertiv Co; Mandaluyong; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Vertiv is seeking a seasoned AR/Collections professional to manage high-value B2B portfolios, escalate disputes, and mentor junior staff. You will work with Billing, Credit, Pricing, Logistics, and leadership to drive collections performance, reduce DSO, and streamline processes using ERP (Oracle).

You’ll align with Vertiv’s strategic priorities, balancing multiple systems and priorities, and supporting continuous improvement initiatives and AR automation adoption across the team.

Qualifications

• 4–5 years of experience within a business-to-business collection domain.
• Strong verbal and written communication skills in English.
• Proficiency in MS Office applications (Advanced Excel, Word, Outlook, PowerPoint).
• Hands-on experience with ERP systems (Oracle Collections module).
• Proven experience in collection, dispute management and collaboration with cross-functional teams.
• Good customer-handling and stakeholder management skills.
• Ability and willingness to work night shifts aligned to US business hours.
• LEAN or Six Sigma process improvement methodologies.

Responsibilities

• Lead collections on high-value and complex B2B customer portfolios.
• Contact customers via calls and emails; send invoices and request payment on past due accounts.
• Manage collection of past due invoices and invalid deductions on allocated customer portfolios.
• Act as the primary escalation point for unresolved disputes and non-cooperative accounts.
• Research and analyze complex disputes and deductions in ERP system (Oracle).
• Monitor customer accounts for non-payments, delayed payments, and payment irregularities.
• Collaborate with cross-functional teams (Billing, Pricing, Logistics, Credit) for issue resolution.
• Mentor and guide junior collections analysts on process, tools, and best practices.
• Drive collections strategy and implement best practices to reduce Days Sales Outstanding (DSO).
• Conduct effective internal and external stakeholder meetings to resolve account issues.
• Provide quality feedback and coaching on call quality and process adherence.
• Arrange and follow up on payment plans to bring delinquent accounts current.
• Process credit card payments; ensure correct application of cash receipts.
• Maintain call logs and document expected payment dates in the billing/collections system.
• Prepare and present Accounts Receivable reports and cash collection forecasts to management.
• Perform routine account reconciliations; reduce account aging across the portfolio.
• Review orders on hold for customers within your assigned portfolio.
• Follow up with internal departments for supporting documents for dispute/deduction resolution.
• Generate daily reporting of individual portfolios to track and monitor past dues.
• Identify and address performance gaps and developmental opportunities within the team.
• Lead continuous improvement initiatives and recommend AR automation solutions.
• Support month-end close activities related to Accounts Receivable.
• Handle audit requests, control differences, and provide critical guidance to stakeholders.
• Actively pursue initiatives that aid team members in achieving individual and team KPIs.

Skills

B2B Collections

Night Shifts

Excel Proficiency

Stakeholder Mgmt

Education

Bachelor's degree

Tools

Oracle ERP

Job description

Vertiv is seeking a seasoned AR/Collections professional to manage high-value B2B portfolios, escalate disputes, and mentor junior staff. You will work with Billing, Credit, Pricing, Logistics, and leadership to drive collections performance, reduce DSO, and streamline processes using ERP (Oracle).

You’ll align with Vertiv’s strategic priorities, balancing multiple systems and priorities, and supporting continuous improvement initiatives and AR automation adoption across the team.