Senior Aviation Customer Support Engineer

Bell Textron Inc.; Philippines; On-site; PHP 2,000,000 - 3,500,000; Full time

Job summary

Bell Customer Service Engineer in the Philippines will deliver world‑class technical support for Bell aircraft owners, covering maintenance, troubleshooting, and operational guidance. You will act as the liaison between Bell entities and customers, aiding in sales support and aftermarket services.

The role requires hands‑on helicopter maintenance experience, FAA A&P or LAME certification, and willingness to travel up to 50% to support customers and events. Fluency in English is essential.

Qualifications

• Bachelor-level or higher in aviation engineering related field.
• At least 10 years hands-on helicopter maintenance experience.
• 5 years with Bell helicopters in maintenance/repair context.

Responsibilities

• Provide world-class technical support to Bell aircraft owners worldwide.
• Consult on technical issues to maintain, repair, and upgrade aircraft.
• Sign-off Bell-owned aircraft maintenance activities and conduct presentations on maintenance topics.
• Interface with customers on warranty matters and assist with parts and service offerings.
• Be on-call 24 hours a day and travel up to 50%.

Skills

English fluency

Customer service mindset

Physically fit

Education

Aviation Engineering related

Tools

EFIS

FADEC

Avionics systems

Job description

Bell Customer Service Engineer in the Philippines will deliver world‑class technical support for Bell aircraft owners, covering maintenance, troubleshooting, and operational guidance. You will act as the liaison between Bell entities and customers, aiding in sales support and aftermarket services.

The role requires hands‑on helicopter maintenance experience, FAA A&P or LAME certification, and willingness to travel up to 50% to support customers and events. Fluency in English is essential.