Senior Associate - Trainer

TRANSCOSMOS ASIA PHILIPPINES, INC.; Taguig; On-site; PHP 334,800 - 613,800; Full time

Job summary

Transcosmos Asia Philippines, Inc. is seeking a Training Specialist to design, deliver and assess onboarding and upskilling programs for new hires across our sites in Mckinley, Taguig and Gilmore, Quezon City.

You will utilize LMS, CPD methodologies and a variety of delivery methods, track progress, and provide coaching to ensure performance improvements.

Qualifications

• Completed Bachelor's Degree in any field.
• At least 1 year relevant experience.
• Has background invoice and non-voice account.
• Excellent computer skills with MS Office and familiar with Google Suites.
• Proficiency in using Learning Management Systems (LMS) and other training-related software.
• Content / Knowledge Management know-how and familiarity with platforms is a plus.
• In-depth understanding of adult learning principles and training methodologies.
• Hands-on experience with instructional design, curriculum development, and delivering training sessions.
• At least a knowledge in assessing and determining training needs and recognizing training opportunities.
• Amenable to work on both sites (Mckinley, Taguig City & Gilmore, Quezon City)
• Amenable to work on a shifting schedule, weekends and holidays.
• Training certifications (e.g., CPLP, Train-the-Trainer).

Responsibilities

• Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
• Assess training needs, determine learning gaps, recognize learning opportunities, develop and deliver training/coaching to affect performance.
• Effectively facilitate learning using delivery methods including instructor-led-training, workshops, job aids, net meetings and e-learning.
• Provide post-training support, follow up and coaching to frontline employees and team members.
• Perform other tasks as required by operations and clients.
• Creation and/or Revision or enhancement of training modules specific to the account.
• Creation and Facilitate training programs that will enhance agent’s skills and knowledge about the project.
• Sends daily/weekly/monthly report in regards to training activity.
• Study, Track, and Analyze 30-60-90 day progress of new hires and recommend action plans based on data gathered.
• Create, Facilitate and Conduct Knowledge Checks to assess agent’s knowledge of the product and processes.

Skills

Instructional design

Curriculum development

Training delivery

MS Office

Google Suites

LMS

Content management

Adult learning principles

Education

Bachelor's degree (any field)

Tools

MS Office Suite

Google Workspace

LMS platforms

Training software

Job description

Role Functions:

• Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.

• Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.

• Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.

• Provide post-training support, follow up and coaching to frontline employees and team members.

• Perform other tasks that may be required by operations and clients.

• Creation and/or Revision or enhancement of training modules specific to the account.

• Creation and Facilitate training programs that will enhance agent’s skills and knowledge about the project.

• Sends daily/weekly/monthly report in regards to training activity.

• Study, Track, and Analyze 30-60-90 day progress of new hires and recommend/suggestion action plans based on data gathered.

• Create, Facilitate and Conduct Knowledge Checks on a regular basis to assess agent’s knowledge of the product and processes.

Qualifications:

• Completed Bachelor's Degree in any field.

• At least 1 year relevant experience.

• Has background invoice and non-voice account.

• Excellent computer skills with MS Office and familiar with Google Suites.

• Proficiency in using Learning Management Systems (LMS) and other training-related software.

• Content / Knowledge Management know-how and familiarity with platforms is a plus.

• In-depth understanding of adult learning principles and training methodologies.

• Hands-on experience with instructional design, curriculum development, and delivering training sessions.

• At least a knowledge in assessing and determining training needs and recognizing training opportunities.

• Amenable to work on both sites (Mckinley, Taguig City & Gilmore, Quezon City)

• Amenable to work on a shifting schedule, weekends and holidays.

• Training certifications (e.g., Certified Professional in Learning and Performance (CPLP), Train-the-Trainer).

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.