BPO Team Leader

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Government-mandated benefits

Job training opportunities

Job summary

A leading business process outsourcing company in Metro Manila is looking for a Team Lead with a Bachelor's Degree and at least 2 years of BPO experience. This role involves planning operational activities, delegating tasks, and coaching team members. Candidates should have experience in inbound, outbound, and non-voice services, and be amenable to on-site work in Pasig. The company emphasizes a customer-oriented approach and values employee growth.

Qualifications

• At least 2 years of Team Lead experience in BPO industry.
• Background in Inbound, Outbound, and Non-Voice services.
• Experience in performance evaluation and coaching.

Responsibilities

• Plan daily and weekly operational activities.
• Delegate work and monitor departmental functions.
• Evaluate staff performance and coach team members.
• Maintain records of completed work.

Skills

Team Leadership

Customer Service

Operational Planning

Education

Bachelor’s Degree in any field

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Training Subsidy

Professional Development

Job Training

Qualifications:

• Bachelor’s Degree in any field.
• At least 2 years of Team Lead experience in BPO industry is required for this position.
• Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus).
• Amenable to work onsite: Ortigas, Pasig City
• Can start as soon as possible.

Functions:

• Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted constraints.
• Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations.
• Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and record retention.
• Responsible for evaluating staff performance, coaching and orienting on the project overview.
• Assist the staff with questions and difficulties on work output; address data inconsistencies and gather the necessary information for missing the data.
• Responsible for maintaining the records of the completed work.
• Responsible for creating and sending the operations daily status report to Supervisor or Operations Manager.

At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.