Senior Associate, Process Governance & Risk Insights

JPMorganChase; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in Manila seeks a Business Process Management Senior Associate to drive end-to-end process governance and assurance. You will partner with cross-functional stakeholders to align process execution with documentation and strengthen controls.

You will deliver audit-ready materials, develop governance routines, and produce reporting on process health and control performance. The role emphasizes data-driven insights and proactive improvement to support operational resilience.

Qualifications

• Experience in controls, risk management, process management, compliance, audit, or operational governance.
• Demonstrated knowledge of control design, risk assessment concepts, and metrics development.
• Proven ability to lead structured process reviews and identify objective improvement opportunities.
• Strong analytical skills, with the ability to interpret data and communicate insights clearly.
• Strong written and verbal communication skills, including the ability to communicate with senior stakeholders.
• Demonstrated stakeholder management skills, including influencing without authority.
• Demonstrated ability to manage multiple priorities and deliver results under time pressure.
• Strong organizational skills, including attention to detail and effective prioritization.
• Demonstrated sound judgment, professionalism, and discretion when handling sensitive topics.

Responsibilities

• Partner with leaders and stakeholders to align how processes are executed with how they are documented
• Identify and assess process risks, control gaps, and opportunities to strengthen design and execution
• Facilitate end-to-end process reviews, including documentation, walkthroughs, and validation activities
• Prepare audit-ready materials and coordinate responses to audit and review requests
• Develop governance routines that support consistent, timely, and well-controlled process execution
• Produce clear reporting on process health, control performance, and issue trends for stakeholder consumption
• Consolidate insights from multiple data sources and dashboards into actionable themes and recommendations
• Support data visualization and automation efforts to improve consistency, transparency, and scalability of reporting
• Lead data-informed process improvement and reengineering efforts to reduce risk and improve outcomes
• Build alignment across stakeholders, drive decisions, and track execution of agreed actions

Job description

JPMorganChase in Manila seeks a Business Process Management Senior Associate to drive end-to-end process governance and assurance. You will partner with cross-functional stakeholders to align process execution with documentation and strengthen controls.

You will deliver audit-ready materials, develop governance routines, and produce reporting on process health and control performance. The role emphasizes data-driven insights and proactive improvement to support operational resilience.