Senior BPM: Process Governance & Insights

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks a Business Process Management Senior Associate to drive governance and assurance across end-to-end processes.

You will partner with global stakeholders to align execution with documentation and to strengthen controls, delivering actionable reporting that informs leadership decisions. You will lead process reviews, develop proactive governance routines, and produce insights from multiple data sources to support resilience and performance.

Qualifications

• Experience in controls, risk management, process management, compliance, audit, or operational governance.
• Demonstrated knowledge of control design, risk assessment concepts, and metrics development.
• Proven ability to lead structured process reviews and identify objective improvement opportunities.
• Strong analytical skills with the ability to interpret data and communicate insights clearly.
• Strong written and verbal communication skills, including the ability to communicate with senior stakeholders.
• Demonstrated stakeholder management skills, including influencing without authority.
• Demonstrated ability to manage multiple priorities and deliver results under time pressure.
• Strong organizational skills with attention to detail and effective prioritization.
• Demonstrated sound judgment, professionalism, and discretion when handling sensitive topics.

Responsibilities

• Partner with leaders and stakeholders to align how processes are executed with how they are documented.
• Identify and assess process risks, control gaps, and opportunities to strengthen design and execution.
• Facilitate end-to-end process reviews, including documentation, walkthroughs, and validation activities.
• Prepare audit-ready materials and coordinate responses to audit and review requests.
• Develop governance routines that support consistent, timely, and well-controlled process execution.
• Produce clear reporting on process health, control performance, and issue trends for stakeholder consumption.
• Consolidate insights from multiple data sources and dashboards into actionable themes and recommendations.
• Support data visualization and automation efforts to improve consistency, transparency, and scalability of reporting.
• Lead data-informed process improvement and reengineering efforts to reduce risk and improve outcomes.
• Build alignment across stakeholders, drive decisions, and track execution of agreed actions.

Skills

Controls and risk management

Process management

Audit readiness

Data interpretation

Stakeholder communication

Prioritization under time pressure

Documentation and governance

Data visualization

Job description

JPMorgan Chase & Co. in Manila seeks a Business Process Management Senior Associate to drive governance and assurance across end-to-end processes.

You will partner with global stakeholders to align execution with documentation and to strengthen controls, delivering actionable reporting that informs leadership decisions. You will lead process reviews, develop proactive governance routines, and produce insights from multiple data sources to support resilience and performance.