Senior Associate

Infinit-O Group; Pasay; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Infinit-O Group in Pasay, Philippines, is seeking a senior equities operations leader to oversee process quality, cross-team collaboration, and performance metrics.

You will manage associates, drive process improvements, and ensure accurate settlements and timely documentation while guiding teams toward SLA targets.

Qualifications

• Knowledge of Capital Markets and trade settlement life cycle.
• Strong communication and client service skills.
• Experience guiding teams and managing SLA metrics.

Responsibilities

• Oversee equities operations and ensure quality of output by associates and seniors.
• Lead process reviews, drive efficiency, and document standard procedures.
• Investigate and resolve trade settlement issues and pre-/post-settlement inquiries.
• Coordinate with onshore and offshore teams, ensuring timely escalations.

Skills

Capital Markets

People Management

Communication

Multitasking

SLA & Metrics

Tools

Excel

SQL

VBA

Job description

Pasay City, Philippines | Posted on 10/22/2026

Infinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through technology, data, and people.

Job Description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities

• Properly communicate with onshore counterparts, custodians, brokers, and administrators to
  
• query, raise and resolve issues pertaining to the processes and deliverables assigned.
  
• Expected to expand their skills and knowledge thru cross-training and may be assigned to
  
• support and handle daily tasks from other teams within Middle Office space.
  
• Identify opportunities for process efficiencies through streamlining and automation projects by
  
• collaborating with other team members.
  
• All members should be aware and able to perform the standard procedure of a proper hand
  
• off, both offshore and onshore.
  
• Ensure timely update and completeness of process documentation.
  
• Able to take on additional responsibilities as the group expands.
  
• Any related process as required by both onshore and offshore teams.
  

Management Responsibilities

• Responsible for reviewing and maintaining the quality of output by Associates and Senior
  
• Associates.
  
• Take charge of the development of direct reports. Monitor metrics, productivity, and morale of
  
• each team member with reference to KPI, OKR, the team and organization’s goals.
  
• Ensure Associates and Senior Associates understand new and updated processes
  
• Ensure process issues and escalations are addressed in a timely and decisive manner.
  
• Develop a strong understanding of the firm’s businesses, services, procedures, and processes to
  
• identify opportunities for improvements
  
• Lead process reviews and regularly collaborate with the Manager and onshore counterparts on
  
• process efficiency initiatives
  
• Ensure completeness of process documentation.
  

Core Duties and Responsibilities (Equities Operations)

• Ensure that all failed trades are addressed through proper monitoring of Failstation.
  
• Investigate and resolve daily trade settlement issues from DTCC applications (Workstation and CTM)
  
• and Liquidity Book.
  
• Investigate and resolve all unmatched and mismatched trades from Traiana system and Threeway Breaks.
  
• Manage and respond to all email inquiries related to pre-matching, fail trades, trade discrepancies (Pre
  
• and Post settlements).
  
• Monitor IRS trades in Markitwire, CDS, REPOs.
  

Requirements

Qualification:

• Knowledge/exposure in Capital Markets and Trade Settlement/Life Cycle (Equities, Fixed Income and
  
• Excel and SQL, or VBA.
  
• Possess strong communication and client service skills
  
• Can work with minimal supervision and deliver high quality output
  
• With multi-tasking skills and ability to prioritize tasks effectively
  
• Must be proactive, motivated, detail-oriented, a team player and know how to work with Service Level
  
• Agreements (SLA) and metrics.
  
• Candidate must have at least 1 year of experience in People Management.