Application Support Engineer - Incident & API Stack Expert

Beyondsoft Singapore; Metro Manila; On-site; PHP 279,000 - 536,000; Full time

Job summary

Beyondsoft Singapore seeks an IT Support Specialist to provide L1–L3 technical and application support for day-to-day incidents, service requests, and technical issues in Metro Manila.

You will monitor the Service Management ticket queue, prioritising incidents by severity and business impact, perform initial diagnosis and resolution, and investigate issues across frontend/UI, REST APIs, backend services, databases, authentication, and environments.

Responsibilities

• Provide L1, L2, and L3 technical and application support for day-to-day incidents, service requests, and technical issues.
• Monitor and manage the Service Management ticket queue, prioritising incidents and requests based on severity, business impact, and service commitments.
• Perform initial assessment, diagnosis, troubleshooting, and resolution of application incidents.
• Investigate issues across frontend/UI, REST APIs, backend services, databases, authentication, file exports, system configurations, and application environments.
• Analyse application logs, error messages, database queries, and system behaviour to identify the cause of incidents.
• Provide appropriate workarounds and permanent resolutions where possible and escalat...

Job description

Beyondsoft Singapore seeks an IT Support Specialist to provide L1–L3 technical and application support for day-to-day incidents, service requests, and technical issues in Metro Manila.

You will monitor the Service Management ticket queue, prioritising incidents by severity and business impact, perform initial diagnosis and resolution, and investigate issues across frontend/UI, REST APIs, backend services, databases, authentication, and environments.