Lead, Enterprise Application Support (Hybrid)

DTCC; Makati; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Base pay + annual incentive

Health and life insurance

Pension / Retirement benefits

Paid Time Off and personal/family care

Hybrid work model

Job summary

DTCC is seeking an Enterprise Application Support professional to maintain and support production applications across on-site and cloud environments. The role collaborates with development and infrastructure teams to resolve incidents, perform root-cause analysis, and drive improvements in a fast-paced, global financial services setting.

We value strong ITIL process experience, 24x7 operations, on-call flexibility, and the ability to communicate clearly with stakeholders while ensuring security

Qualifications

• Minimum of 5 years of relevant Production support experience.
• Minimum of 3 years Lead/Managing small technical team(s) in a fast-paced 24X7 environment (On-site and Offshore Model).
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Lead or help lead technical team(s) in a fast-paced 24X7 environment across multiple geographical regions.
• Resolve critical production issues by leading Major Incident calls and driving root cause analysis.
• Troubleshoot and debug system components in complex, regulated environments.
• Plan and execute certificate creation/renewals as needed.
• Create, modify and monitor dashboards for observability.

Education

Bachelor's degree or equivalent experience

Tools

Unix/Linux

SQL/PLSQL

DB2/Oracle/Snowflake

Splunk/DynaTrace/Thousand Eyes/Grafana

AWS/Azure/OpenShift

CA AutoSys/Control-M

IBM MQ/ActiveMQ/Kafka

Bash/Python/JavaScript

Informatica/ETL

Job description

DTCC is seeking an Enterprise Application Support professional to maintain and support production applications across on-site and cloud environments. The role collaborates with development and infrastructure teams to resolve incidents, perform root-cause analysis, and drive improvements in a fast-paced, global financial services setting.

We value strong ITIL process experience, 24x7 operations, on-call flexibility, and the ability to communicate clearly with stakeholders while ensuring security