Senior Application Support Engineer, 24/7 WMS Ops

Cardinal Health, Inc.

Taguig

Sur place

PHP 4 411 000 - 6 931 000

Plein temps

Il y a 5 jours

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Résumé du poste

Cardinal Health, Inc. is seeking an AIMS Application Support Senior Analyst to ensure stability, availability, security, and performance of the AIMS Warehouse Management System across multiple distribution centers.

You will provide hands-on production support, monitor health, resolve incidents, and collaborate with infrastructure, database, SAP, and security teams. The role operates in a 24x7 support model, handling system upgrades, disaster recovery, and documentation, while following ITIL

Qualifications

Bachelor's degree in related field, or equivalent work experience, preferred.
4+ years of experience in application development.
Experience supporting Windows Server environments.
Experience with SQL queries, troubleshooting, and basic performance analysis.
Familiarity with DTS, SSIS, and SSRS.
Understanding of database support and maintenance concepts.
Familiarity with applications hosted on Google Cloud Platform (GCP).
Exposure to scripting and automation using PowerShell or Perl.
Understanding of web application architecture and client/server environments.
Understanding of enterprise application integrations and APIs.
Familiarity with REST APIs, SOAP Services, HTTPS protocols, JSON, and XML.
Basic knowledge of DevSecOps practices and CI/CD pipelines.
Familiarity with Jenkins.
Experience using monitoring tools such as Dynatrace and BigPanda.
Experience or familiarity with ServiceNow, ITIL Framework, SailPoint, and CyberArk.

Responsabilités

Provide production support through a rotating three-shift support model.
Monitor application health, system alerts, batch processes, and performance indicators.
Investigate and resolve application incidents and service requests using ServiceNow.
Troubleshoot application, database, infrastructure, and integration-related issues and escalated complex problems to appropriate technical teams.
Support application version upgrades, patches, and scheduled maintenance activities.
Maintain clear incident resolution notes and technical documentation.
Assist with server maintenance activities, including operating system upgrades, security patching, and certificate renewals.
Support Windows-based application and database environments.
Work with infrastructure teams to resolve platform availability and security-related issues.
Perform SQL queries and basic database troubleshooting.
Assist in identifying application and database performance issues.
Support SQL Server maintenance activities and coordinate more complex issues with database support teams.
Respond to production incidents and participate in SRT activities.
Engage appropriate support groups including Network, Database, Server Infrastructure, SAP, Integration Platforms, third-party vendors, and application SMEs.
Assist with root cause analysis and implementation of corrective actions for recurring incidents.
Track issues through resolution and provide appropriate status updates.
Support application maintenance, upgrade, and deployment activities.
Participate in release testing, validation, and implementation.
Follow established change management and deployment processes.
Coordinate with team members and supporting groups during production changes.
Support SOX compliance and audit-related activities.
Participate in annual Disaster Recovery (DR) testing activities.
Create and maintain support procedures, technical documentation, knowledge articles, and operational runbooks.
Participate in knowledge-sharing and cross-training activities to strengthen overall team support capability.