Senior App Dev & Maintenance Analyst

Cardinal Health, Inc.; Taguig; Hybrid; PHP 446,000 - 893,000; Full time

Job summary

Cardinal Health, Inc. is seeking an Applications Support professional to join the Application Development & Maintenance team in a production support capacity.

The role focuses on diagnosing issues, handling tickets, and coordinating with stakeholders to maintain essential software systems. Ideal candidates have 2–4 years of relevant experience, a related bachelor's degree or equivalent, and a openness to Brightree-related tasks.

Qualifications

• 2-4 years of application support, production support, or related technical support experience preferred
• Experience troubleshooting application issues, analyzing system behavior, and resolving user-reported incidents
• Bachelor's degree in a related field, or equivalent work experience, preferred
• Brightree experience is a plus, but not required

Responsibilities

• Independently handles most production support tickets, user requests, troubleshooting activities, and stakeholder interactions
• Investigates and resolves moderately complex technical, functional, and process-related issues
• Works on projects and operational initiatives of moderate scope and complexity
• Performs root cause analysis and recommends corrective actions to prevent recurring issues
• Collaborates effectively with business stakeholders, developers, vendors, and cross-functional teams
• Contributes to process documentation, knowledge articles, and continuous improvement initiatives
• Escalates highly complex issues when needed
• Assists with knowledge transfer and onboarding of less experienced team members

Skills

Production support

Troubleshooting

Root cause analysis

Stakeholder communication

Brightree

Education

Bachelor's degree or equivalent

Tools

Brightree

Job description

Cardinal Health, Inc. is seeking an Applications Support professional to join the Application Development & Maintenance team in a production support capacity.

The role focuses on diagnosing issues, handling tickets, and coordinating with stakeholders to maintain essential software systems. Ideal candidates have 2–4 years of relevant experience, a related bachelor's degree or equivalent, and a openness to Brightree-related tasks.