Senior App Dev & Maintenance Analyst

Cardinal Health; Taguig; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Cardinal Health’s Application Development & Maintenance team is responsible for developing, delivering, and operating IT solutions across the organization. You will support applications, investigate incidents, and work with cross-functional teams to improve processes and services.

The role emphasizes independent handling of production tickets, root-cause analysis, and collaboration with stakeholders to ensure reliable systems and timely incident resolution.

Qualifications

• 2-4 years of application support or related technical support experience preferred.
• Prior DME industry experience preferred.
• Bachelor's degree in a related field, or equivalent work experience, preferred.
• Experience troubleshooting application issues, analyzing system behavior, and resolving user-reported incidents.
• Brightree experience is a plus, but not required.

Responsibilities

• Handle production support tickets, user requests, troubleshooting activities, and stakeholder interactions.
• Investigate and resolve moderately complex technical, functional, and process-related issues with limited guidance.
• Work on projects and operational initiatives of moderate scope and complexity.
• Perform root cause analysis and recommend corrective actions to prevent recurring issues.
• Collaborate effectively with business stakeholders, developers, vendors, and cross-functional teams.
• Contribute to process documentation, knowledge articles, and continuous improvement initiatives.
• Prioritize incidents, service requests, and operational activities with sound judgment.
• Assist with onboarding of less experienced team members.

Skills

Troubleshooting

Independent work

Cross-functional teamwork

Incident management

Education

Bachelor's degree in a related field

Tools

Brightree

Job description

Cardinal Health’s Application Development & Maintenance team is responsible for developing, delivering, and operating IT solutions across the organization. You will support applications, investigate incidents, and work with cross-functional teams to improve processes and services.

The role emphasizes independent handling of production tickets, root-cause analysis, and collaboration with stakeholders to ensure reliable systems and timely incident resolution.