Senior Application Analyst - Issue Resolution and Insight

ECLARO; Quezon City; On-site; PHP 300,000 - 540,000; Full time

Job summary

ECLARO in the Philippines is seeking an experienced Application Analyst to resolve customer issues that cannot be solved on the first contact, via phone or email. The role emphasizes analytical thinking, clear communication, and strong organizational skills.

You will identify issue trends, collaborate with cross-functional teams, and deliver effective resolutions while documenting outcomes for clients and internal stakeholders. A bachelor's degree and proven multitasking ability are required.

Qualifications

• Bachelor's degree required.
• Strong analytical and problem-solving skills.
• Excellent communication abilities.
• Ability to multitask across cases.

Responsibilities

• Identify issue trends and act as the first point of troubleshooting after validation of a true issue.
• Collaborate with cross-functional teams (e.g., EDI, configuration specialists, Account Managers) to resolve reported issues.
• Analyze issues to determine logical and effective resolutions.
• Communicate root cause analyses clearly to internal teams and clients.

Skills

Multi-tasking

Analytical skills

Communication

Team player

Organizational skills

Education

Bachelor's degree

Job description

ECLARO in the Philippines is seeking an experienced Application Analyst to resolve customer issues that cannot be solved on the first contact, via phone or email. The role emphasizes analytical thinking, clear communication, and strong organizational skills.

You will identify issue trends, collaborate with cross-functional teams, and deliver effective resolutions while documenting outcomes for clients and internal stakeholders. A bachelor's degree and proven multitasking ability are required.