Senior Analyst: Facilities Coordinator

HAB-Jones Lang LaSalle SSC (Philippines). Inc.; Taguig; On-site; PHP 420,000 - 700,000; Full time

Job summary

JLL is seeking a Senior Analyst – Facilities Coordinator in Taguig, Philippines, to oversee work orders, vendor coordination, and invoice validation for a portfolio of facilities. The role requires meticulous data handling, strong communication, and the ability to translate operational data into actionable insights.

On-site position based in Taguig, with responsibilities spanning reporting, escalation management, and compliance with procurement processes.

Qualifications

• 1+ year of experience in facilities coordination, work order management, or related operational/data support.
• Strong attention to detail in data matching, validation and reconciliation across systems.
• Excellent communication and organizational skills for diverse audiences.
• Knowledge of MS Excel; Power BI experience is a plus.

Responsibilities

• Manage and clear work orders, verify timelines and comment on progress.
• Coordinate with contractors and internal teams to ensure timely action on work orders.
• Match and validate invoices to work orders; identify discrepancies for resolution.
• Log, route, and follow up on exceptions and escalations to prevent recurrence.
• Produce routine reports on work orders, aging, invoices, and exceptions; create clear dashboards.
• Present findings to technical and non-technical audiences and support data literacy within the team.
• Ensure compliance with client and JLL procurement, approval and documentation requirements.

Skills

MS Excel

Data validation

Communication skills

Analytical thinking

Tools

Power BI

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Analyst – Facilities Coordinator Roles and Responsibilities

Work Order Management

• Clear flagged work orders routinely, taking appropriate action and applying standard comments to resolve or progress each item
• Review scheduled maintenance requests against agreed maintenance schedules to confirm compliance and timing
• Chase aged work orders on a routine cycle to prevent backlogs and ensure timely resolution
• Monitor work order status across the portfolio and escalade items that fall outside normal thresholds

Vendor and Contractor Coordination

• Send routine follow-ups to contractors regarding scheduled maintenance requests to confirm completion and compliance
• Coordinate with internal teams and external vendors to ensure work orders are actioned within expected timeframes
• Act as a point of contact for contractors on routine status queries related to work order progress

Invoice and Financial Validation

• Match, track, and validate invoices against the corresponding work order to confirm accuracy and completeness
• Identify discrepancies between invoiced amounts and work order details, and route for resolution as needed
• Maintain accurate records of invoice status to support financial reconciliation processes

Exceptions and Escalations Management

• Log exceptions and escalations as they arise, ensuring accurate and timely record-keeping
• Route escalated items to the appropriate internal team or stakeholder for resolution
• Follow up on logged exceptions to confirm closure and prevent recurrence

Business Reporting

• Produce routine business reports on work order status, aged items, invoice matching, and exceptions
• Create clear, concise, and visually appealing reports and dashboards for internal and external stakeholders
• Translate operational data into easy-to-understand insights for stakeholders, including account directors, champions, facility managers, and regional stakeholders

Presentation and Communication

• Present findings and routine reporting outcomes to both technical and non-technical audiences, including account/regional directors, account champions, facility managers, and internal and external stakeholders
• Support data literacy within the team by clearly communicating processes and reporting outputs

Compliance

• Administer and maintain all service requests within the KPIs.
• Make sure quotations, proposals, purchase orders and invoices follow applicable client and JLL procurement, approval and documentation requirements.

Experience and Qualifications

• 1+ year of experience in facilities coordination, work order management, or a related operational/data support role, with a proven track record of delivering accurate, timely outcomes
• Medium to expert-level proficiency in MS Excel; Power BI experience is good to have but not required
• Strong attention to detail, particularly in matching, validating, and reconciling data across systems
• Excellent communication and organizational skills, with the ability to convey operational information clearly to diverse audiences
• Strong problem-solving skills, with the ability to identify root causes of work order or invoice discrepancies
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple routine cycles simultaneously

Location

On-site –Taguig, Philippines

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.