Senior Analyst Facilities Coordinator

Jones Lang LaSalle Incorporated; Manila; On-site; PHP 400,000 - 680,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Manila is seeking a Senior Analyst – Facilities Coordinator to support work order management, vendor coordination, and invoice validation on-site at Taguig.

The role emphasizes data accuracy, reporting, and clear communication with account directors, facility managers, and regional stakeholders. Candidates should have 1+ year in facilities coordination and strong Excel/Power BI skills.

Qualifications

• 1+ year of experience in facilities coordination or related operational/data support.
• Strong attention to detail and data reconciliation.
• Excellent communication and organizational skills.

Responsibilities

• Clear flagged work orders and take action with standard comments to progress items.
• Review maintenance requests against schedules to confirm timing.
• Chase aged work orders to prevent backlogs and ensure timely resolution.
• Monitor work order status and escalate items outside thresholds.
• Coordinate with contractors and internal teams to ensure timely completion.
• Match, track, and validate invoices to confirm accuracy against work orders.
• Log exceptions and escalations and route for resolution.
• Produce routine reports on work orders, aged items, invoice matching and exceptions.
• Present findings to account directors, facility managers, and regional stakeholders.

Skills

Facilities coordination

Data analysis

Communication

Tools

MS Excel

Power BI

Job description

Job Description

JLL empowers you to shape a brighter way.

Senior Analyst – Facilities Coordinator

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Roles and Responsibilities

Work Order Management

• Clear flagged work orders routinely, taking appropriate action and applying standard comments to resolve or progress each item


• Review scheduled maintenance requests against agreed maintenance schedules to confirm compliance and timing


• Chase aged work orders on a routine cycle to prevent backlogs and ensure timely resolution


• Monitor work order status across the portfolio and escalated items that fall outside normal thresholds

Vendor and Contractor Coordination

• Send routine follow-ups to contractors regarding scheduled maintenance requests to confirm completion and compliance


• Coordinate with internal teams and external vendors to ensure work orders are actioned within expected timeframes


• Act as a point of contact for contractors on routine status queries related to work order progress

Invoice and Financial Validation

• Match, track, and validate invoices against the corresponding work order to confirm accuracy and completeness


• Identify discrepancies between invoiced amounts and work order details, and route for resolution as needed


• Maintain accurate records of invoice status to support financial reconciliation processes

Exceptions and Escalations Management

• Log exceptions and escalations as they arise, ensuring accurate and timely record-keeping


• Route escalated items to the appropriate internal team or stakeholder for resolution


• Follow up on logged exceptions to confirm closure and prevent recurrence

Business Reporting

• Produce routine business reports on work order status, aged items, invoice matching, and exceptions


• Create clear, concise, and visually appealing reports and dashboards for internal and external stakeholders


• Translate operational data into easy-to-understand insights for stakeholders, including account directors, champions, facility managers, and regional stakeholders

Presentation and Communication

• Present findings and routine reporting outcomes to both technical and non-technical audiences, including account/regional directors, account champions, facility managers, and internal and external stakeholders


• Support data literacy within the team by clearly communicating processes and reporting outputs

Compliance

• Administer and maintain all service requests within the KPIs.


• Make sure quotations, proposals, purchase orders and invoices follow applicable client and JLL procurement, approval and documentation requirements.

Experience and Qualifications

• 1+ year of experience in facilities coordination, work order management, or a related operational/data support role, with a proven track record of delivering accurate, timely outcomes


• Medium to expert-level proficiency in MS Excel; Power BI experience is good to have but not required


• Strong attention to detail, particularly in matching, validating, and reconciling data across systems


• Excellent communication and organizational skills, with the ability to convey operational information clearly to diverse audiences


• Strong problem-solving skills, with the ability to identify root causes of work order or invoice discrepancies


• Ability to work independently and collaboratively in a fast‑paced environment, managing multiple routine cycles simultaneously

Location: On-site –Taguig, Philippines

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