Senior AI Engineer for CX Agents (Remote)

Raicom; Philippines; Remoto; PHP 1.777.000 - 2.843.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote team

Annual trip

Ownership of AI systems

Descrizione del lavoro

Raicom is seeking senior AI developers to own and optimize production AI agents and core platform functions. You will work on real customer-facing AI systems, improving conversations, integrating with ecommerce tools, and elevating to human support when needed.

You’ll partner with our CTO and CX leadership to align AI capabilities with business goals, delivering reliable, scalable solutions across remote teams and time zones.

Competenze

• Strong backend fundamentals in TS/Node.js and/or Python.
• Experience building APIs, integrations, AI agents, and scalable apps.
• Hands-on production experience: deployment, monitoring, debugging.

Mansioni

• Take ownership of an AI agent or platform function and improve its performance.
• Improve AI conversation flows, prompts, and knowledge retrieval.
• Develop integrations between AI agents and ecommerce and service platforms via APIs and webhooks.
• Collaborate with CX leadership to improve customer satisfaction and retention.
• Investigate AI failures and optimize responses to reduce escalations.

Conoscenze

TypeScript/Node.js

Python

APIs & integrations

AI agents / LLMs

Production deployment

English communication

Remote collaboration

Shopify

Kustomer

Twilio

ElevenLabs

Strumenti

—

Descrizione del lavoro

Raicom is seeking senior AI developers to own and optimize production AI agents and core platform functions. You will work on real customer-facing AI systems, improving conversations, integrating with ecommerce tools, and elevating to human support when needed.

You’ll partner with our CTO and CX leadership to align AI capabilities with business goals, delivering reliable, scalable solutions across remote teams and time zones.