Senior AI-Driven Process Improvement Lead

S&P Global Inc.; Quezon City; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

S&P Global Inc. is seeking a Senior Business Process Analyst to lead cross-functional process improvement initiatives using Lean, Six Sigma, Design Thinking, and AI-enabled automation.

You will analyze end-to-end processes, map workflows, and partner with technology teams to design scalable solutions that reduce risk and increase efficiency. You will gather requirements, validate solutions with stakeholders, develop high-quality process documentation, and drive change adoption with training and

Qualifications

• Basic Required Qualifications: 3–5 years of relevant experience in business process analysis, continuous improvement, operational excellence, customer experience, or a related field, with demonstrated success in leading complex, cross-functional process improvement initiatives.
• Strong working knowledge of process improvement methodologies, such as Lean, Six Sigma, and Design Thinking, with the ability to apply these approaches to optimize end-to-end business processes.
• Advanced experience in process mapping and documentation, including developing detailed workflows, procedures, and visual process maps to support process design and improvement.
• Experience applying Agentic AI, automation, or emerging technologies to business process improvement, with the ability to identify relevant AI use cases and translate business needs into clear requirements and solution concepts.
• Strong analytical and problem-solving skills, with the ability to analyze complex processes and data, identify root causes and improvement opportunities, and translate findings into actionable insights.
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams without direct authority, effectively aligning diverse perspectives and driving outcomes.
• Excellent written and verbal communication skills, with strong attention to clarity, structure, and detail, and the ability to communicate complex process and technology concepts to different audiences.
• Proficiency with process mapping and documentation tools, such as Celonis, Lucidchart, Microsoft Visio, and Miro, with the ability to effectively visualize and communicate current-state and future-state processes.
• Additional Preferred Qualifications: Lean Program Silver or Gold certification (internal) Background in Customer Solutions and Commercial processes with hands-on workflow improvement experience.

Responsibilities

• Lead end-to-end process analysis and improvement using process mapping, data analysis, and root cause techniques to identify inefficiencies, risks, and opportunities, and design future-state processes aligned with operational priorities.
• Identify and assess Agentic AI, automation, and technology-enabled opportunities, translating business needs and process requirements into practical solution concepts, use cases, and business cases in partnership with technology and automation teams.
• Partner with business owners and key stakeholders to gather requirements, facilitate discovery sessions, validate proposed solutions, and ensure process improvements address business and end-user needs.
• Develop and govern high-quality process documentation, including workflows, procedures, and best practices, ensuring clarity, consistency, usability, and sufficient process context to support AI-enabled and automated solutions.
• Define process objectives, KPIs, controls, and compliance measures, leveraging performance data and stakeholder feedback to evaluate effectiveness, measure post-implementation outcomes, and drive continuous improvement.
• Drive implementation and change adoption by collaborating with Project Managers, Product Owners, AI/automation teams, and technology partners on workflow and system enhancements, while developing training strategies and materials to support successful process adoption.

Skills

Lean

Six Sigma

Design Thinking

Process mapping

Documentation

Analytical thinking

Stakeholder influence

Effective communication

AI/automation awareness

Tools

Celonis

Lucidchart

Microsoft Visio

Miro

Job description

S&P Global Inc. is seeking a Senior Business Process Analyst to lead cross-functional process improvement initiatives using Lean, Six Sigma, Design Thinking, and AI-enabled automation.

You will analyze end-to-end processes, map workflows, and partner with technology teams to design scalable solutions that reduce risk and increase efficiency. You will gather requirements, validate solutions with stakeholders, develop high-quality process documentation, and drive change adoption with training and