Seller Systems Operations Lead (Night Shift, Bengaluru)

Jackalope Digital LLC; Hinoba-an; On-site; PHP 1,658,000 - 2,984,000; Full time

Job summary

Stripe is seeking a delivery center leader in Bengaluru to manage a team of Seller Systems Operations Associates, overseeing performance, development, and engagement.

You will work with global specialists and process owners to streamline workflows, improve user experiences, and scale operations for internal and external users.

Preferred candidates have strong communication, coaching experience, and a knack for improving processes in a fast-moving environment.

Qualifications

• 3+ years leading an operations or support team.
• 9+ years in customer support, operations, or similar.
• Experience leading teams that support technical products or complex workflows.
• Experience managing operational work against defined quality, productivity, or service-level goals.
• Strong written and verbal communication skills with clear feedback.
• Experience coaching others and supporting professional development.
• Strong analytical thinking and problem-solving skills.
• Ability to prioritize effectively in a fast-moving, structured environment.
• Process-oriented mindset with a track record of improving workflows.
• Experience working with cross-functional stakeholders.
• Willingness to work night shift from Bengaluru.

Responsibilities

• Lead day-to-day performance of a team of Associates, including quality, productivity, and SLAs.
• Set clear expectations, priorities, and performance goals for individuals and the team.
• Manage team capacity, scheduling, and work allocation to ensure coverage and accuracy.
• Coach Associates on troubleshooting, process knowledge, communication, and sound judgment.
• Conduct regular development conversations and provide timely feedback for growth.
• Perform performance reviews and address concerns with managers and People partners.
• Foster an inclusive team environment where issues can be raised and learned.
• Serve as escalation point for complex operational issues and route as needed.
• Partner with global operations specialists to run critical Internal Systems workflows.
• Identify recurring issues and opportunities to improve processes.
• Lead or contribute to improvements that increase quality and reduce effort.
• Use data and team insights to surface trends and risks to stakeholders.
• Collaborate with cross-functional teams to improve tools and user-facing communications.
• Support hiring, onboarding, and ramping of new team members.
• Help build Stripe Delivery Center operating culture and practices.

Skills

Leadership

Operations management

Customer support

Cross-functional collaboration

Job description

Stripe is seeking a delivery center leader in Bengaluru to manage a team of Seller Systems Operations Associates, overseeing performance, development, and engagement.

You will work with global specialists and process owners to streamline workflows, improve user experiences, and scale operations for internal and external users.

Preferred candidates have strong communication, coaching experience, and a knack for improving processes in a fast-moving environment.