Global Support Operations Associate

Nubeero Limited; Hinoba-an; On-site; PHP 360,000 - 600,000; Full time

Job summary

Stripe Delivery Centers is hiring a dynamic and curious individual to design, implement, and grow Stripe operations for the next decade. You will troubleshoot external user issues, analyze processes, and work with cross-functional teams to scale our operations and improve user experience.

As part of a global team, you will learn how Stripe operates from the ground up, gain insights from thousands of businesses using Stripe, and help shape the future of our support platform.

Qualifications

• You have a user-first mindset and are energized by the challenge of solving difficult problems.
• You have excellent communication skills, both written and verbal.
• You excel in analytical thinking and problem solving.
• You have prior experience in handling customer calls or offering services to internal and external users.
• You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges.
• You have a process-oriented mindset and the ability to get things done.
• You enjoy working in an in-office environment with strong cross-team collaboration and support.
• You are able to prioritize and enjoy working in a quick-moving environment.
• You are humble and have a proven track record for working well across teams and with external partners.
• You're willing to periodically work a weekend day for which you will receive a weekday off in lieu; the SDC operates in 9 hour shifts which are scheduled to fall between the hours and 12:30pm and 9:30pm.

Responsibilities

• Troubleshoot and solve external user issues
• Analyze our processes and instigate changes to help scale our operations and improve user experience
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
• Gain unique insights into how thousands of businesses on Stripe scale and operate
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
• Partner with business process owners to run a critical workflow

Skills

User-first mindset

Communication skills

Analytical thinking

Problem solving

Customer support experience

Process orientation

Cross-team collaboration

Time management

Willing to work weekends

Job description

Stripe Delivery Centers is hiring a dynamic and curious individual to design, implement, and grow Stripe operations for the next decade. You will troubleshoot external user issues, analyze processes, and work with cross-functional teams to scale our operations and improve user experience.

As part of a global team, you will learn how Stripe operates from the ground up, gain insights from thousands of businesses using Stripe, and help shape the future of our support platform.