Voice Support & Operations Specialist

Jackalope Digital LLC; Hinoba-an; On-site; PHP 3,127,000 - 5,629,000; Full time

Job summary

Stripe Delivery Centers are looking for dynamic, curious people who enjoy solving global user issues, building operations, and driving process improvement. You will play a front-line role in establishing this new operational capability for Stripe and accelerating growth.

We value collaboration, study thousands of businesses, and seek team players who can thrive in a 9-hour shift, with weekend rotation. This in-office role emphasizes learning and impact across Stripe's product and messaging.

Qualifications

• User-first mindset focused on solving difficult problems.
• Excellent written and verbal communication.
• Strong analytical thinking and problem-solving.
• Experience handling customer calls or servicing users.
• Organized self-starter with solution focus.
• Enjoy cross-team collaboration in a fast-moving environment.
• Willing to periodically work weekend days; 9-hour shifts 12:30pm–9:30pm.

Responsibilities

• Troubleshoot and resolve external user issues.
• Analyze processes and drive changes to scale operations.
• Collaborate with Stripe teams to improve offerings and messaging.
• Gain insights into how thousands of businesses scale and operate.
• Contribute to building the new operational capability for Stripe.
• Partner with process owners to run critical workflows.

Skills

User-first mindset

Communication skills

Analytical thinking

Customer support

Technical curiosity

Self-starter

Process-oriented

Team collaboration

Job description

Stripe Delivery Centers are looking for dynamic, curious people who enjoy solving global user issues, building operations, and driving process improvement. You will play a front-line role in establishing this new operational capability for Stripe and accelerating growth.

We value collaboration, study thousands of businesses, and seek team players who can thrive in a 9-hour shift, with weekend rotation. This in-office role emphasizes learning and impact across Stripe's product and messaging.