Fraud Operations Team Lead - Hands-on Coaching & Optimization

Nubeero Limited; Hinoba-an; On-site; PHP 995,000 - 1,393,000; Full time

Job summary

Stripe is hiring a Team Lead to build a team of Operations Associates within Fraud Operations in Bangalore. You will own day‑to‑day execution, coaching, and performance, while staying hands‑on in complex casework to ensure high quality decisions and strong customer empathy.

You are an experienced people leader with 3+ years managing frontline fraud/investigations teams, a track record of driving metrics (throughput, SLAs, quality), and excellent English communication.

Qualifications

• Experience leading fraud, risk, trust & safety, or investigations operations in a high‑scale environment.
• Proven ability to manage a team of frontline operations associates and own their individual performance/productivity.
• Experience with payments risk and familiarity with how upstream detection and downstream enforcement interact.

Responsibilities

• Manage a team of Operations Associates; set clear expectations, coach performance, and build a high‑judgement culture rooted in strong decisioning and customer empathy.
• Own individual performance metrics of Operations Associates and ensure the team consistently meets throughput, SLA, and quality targets.
• Perform unit‑level execution, including defining and evolving core processes, leading team meetings, and root cause analyses for defects.
• Support team operations including hiring, onboarding, scheduling, and coverage planning to meet SLAs; provide interview feedback and help maintain a high hiring bar.
• Maintain hands‑on casework to enable effective coaching and escalation coverage while leading by example.

Skills

Team leadership

Operational excellence

Coaching

Data-driven decisions

English communication

Payments risk

Job description

Stripe is hiring a Team Lead to build a team of Operations Associates within Fraud Operations in Bangalore. You will own day‑to‑day execution, coaching, and performance, while staying hands‑on in complex casework to ensure high quality decisions and strong customer empathy.

You are an experienced people leader with 3+ years managing frontline fraud/investigations teams, a track record of driving metrics (throughput, SLAs, quality), and excellent English communication.