Seller Operations - Project Specialist

Shopee; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Shopee Manila is seeking an Operations professional to own high-impact projects end-to-end, turning ideas into execution. You will analyze data, develop strategic insights, and drive seller/buyer experience improvements across cross-functional teams in a dynamic ecommerce environment.

The role emphasizes ownership, proactive planning, and clear executive communication, with a focus on implementing scalable features and process enhancements that influence regional operations.

Qualifications

• Experience in operations, strategy, or program management within ecommerce, marketplaces, or tech-enabled businesses.
• Strong data analysis skills and the ability to derive insights from data sets and turn into actionable steps.
• Ability to own projects from concept through execution and iteration.
• Excellent verbal and written communication; strong slide-making for executive audiences.

Responsibilities

• Generate analysis, insights, and reports to guide strategy and initiatives for the assigned segment.
• Present key initiatives to upper management and formulate action plans.
• Develop frameworks to identify seller behavior and sanction where needed with minimal platform impact.
• Collaborate with cross-market teams to keep seller experience at the forefront of product strategy.
• Plan and execute feature improvements, gathering information and presenting compelling cases for implementation.
• Lead end-to-end implementation plans for new features and oversee risk mitigation.

Skills

Data analysis

Project ownership

Strategic thinking

AI integration

Stakeholder communication

Education

Bachelor's degree in a quantitative field

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.About the Team:We’re looking for an Operations professional who thrives on ownership, loves turning ideas into execution. This role will own high-impact projects end to end, while designing and integrating solutions to elevate the seller and buyer experience.Job Description:Insights and StrategyGenerate analysis, insights, and reports that will guide strategy and initiatives for the assigned segment.Present to upper management key initiatives and solutions to high level problemsDevelop complex frameworks to identify poor seller behavior within the platform and formulate action plan to sanction while limiting platform impactProvide valuable insights into seller behavior and needs, leveraging data and user feedback.Collaborate with cross-market/functional teams to ensure seller experience considerations are at the forefront of product strategy.FRF Creation, Approval, and System EnhancementsSupport the creation of PH Feature Request Forms (FRFs) and work for their approval on a regional level.Work closely with stakeholders to gather necessary information and present compelling cases for the implementation of new features.Handle feature improvement requests and be familiar with requirement management processes.Understand system, feature, and function mechanisms to support operational and product changes.Identify issues, reach out to the relevant PIC, and define potential work plans and follow-ups.Implementation Planning and ExecutionDevelop comprehensive implementation plans for the effective launch of new features, ensuring a smooth transition for sellers.Lead process and system improvements for the assigned segment; proactively identify risks, develop and communicate contingency plans, and manage those plans.Content Creation and ReviewContribute to the creation and review of product-related content for information cascades and seller education initiatives.Collaborate with the content team to ensure that materials effectively communicate the value and usage of product features.Stakeholder CollaborationWork closely with cross-functional teams including Engineering, Design, Marketing, CS, Seller Education, Business Development, Customer Insights, and Customer Support to drive successful product outcomes.Communicate and collaborate with these teams as a regular source of seller information.Engage key stakeholders and participate in monitoring/developing insightful reports that will be used to inform initiatives.Act as a liaison between different departments to ensure alignment with seller-focused product initiativesRequirements:Requirements:Experience in operations, strategy, or program management within ecommerce, marketplaces, or tech-enabled businessesProven ability to own projects from concept through execution and iterationStrong understanding of how AI, automation, and workflow tools can be applied in real business contextStrong data analysis skills and the ability to derive insights from data sets and turn into actionable next stepsKnowledge and Skills:Highly analytical, quantitative background; Strong problem-solving skills with the ability to draw insights from large data sets and design practical and scalable solutionsIntegrate AI capabilities into existing systems and operational processesHas the capability to bridge the gap between high level management direction into actionable next steps across internal and external stakeholdersStrong sense of ownership; self-motivated, proactive in learning and able to work under pressureExcellent verbal and written communication skills; strong slide-making skills required, with the ability to synthesize information for executive-level audiencesAble to act upon constructive feedback and handle high stress situations