Seller Onboarding Team Lead

Woolworths Group International; Metro Manila; On-site; PHP 1,116,000 - 1,562,000; Full time

Benefits offered by this job

Mentoring and training

Sick and vacation leave

Flexible work

Health insurance

Job summary

Woolworths Group, Manila-based, is seeking a Seller Onboarding Team Leader to oversee a four-person specialist team. You will drive seamless marketplace seller expansion for Woolworths MarketPlus, optimise Live-To-Site processes, and manage escalations to accelerate growth.

You will coordinate with the Head of Partnerships to align operations with broader seller initiatives while tracking key metrics and delivering insights to leadership. Filipino market experience is a plus.

Qualifications

• 3+ years in marketplace operations, e-commerce seller onboarding, or vendor management; 1–2 years in a team lead or supervisory capacity.

Responsibilities

• Oversee day-to-day workflow for four Seller Onboarding Specialists, setting clear KPIs, coaching, and ensuring SLA adherence.
• Drive high-volume Live-To-Site targets by streamlining merchant readiness, catalog integration, and product listing checks to minimise turnaround time.
• Act as the primary escalation point for seller onboarding blockers, technical integration friction, and cross-functional delays.
• Continuously evaluate the onboarding lifecycle to eliminate bottlenecks and implement scalable workflow enhancements.
• Partner with the Head of Partnerships and Onboarding to align Manila operations with team goals and seller initiatives.
• Track and report key operational metrics and team throughput to leadership to surface growth opportunities.

Skills

Marketplace operations

Team leadership

English communication

Process improvement

Vendor management

Catalog management

Tools

Zoho CRM

Catalog management systems

Job description

Woolworths Group (Australia and New Zealand’s largest retailer) launched Woolworths Market Plus (WMP) in October 2023. WMP is the coming together of two businesses (BigW Market & Everyday Market).

WMP is a new platform for businesses to both sell and manage products across the Woolworths Group Marketplaces. A curated customer destination, bringing together a trusted ecosystem comprising three core banners: Everyday Market and BIG W Market. We have grown in the last year and now operate primarily across three hub locations: Manila, Melbourne & Sydney.

About the Role

The Seller Onboarding Team Leader leads a Manila-based team of four Seller Onboarding Specialists to drive seamless marketplace seller expansion for Woolworths MarketPlus. This role focuses on daily operational management, optimising high-volume seller Live-To-Site (LTS) metrics, handling team escalations and executing process improvements that accelerate seller growth.

What You'll Do

• Team Leadership & Operations: Oversee day-to-day workflow for four Seller Onboarding Specialists, setting clear KPIs, conducting regular coaching, and ensuring strict SLA adherence.
• LTS Velocity & Performance: Drive high-volume seller Live-To-Site targets by streamlining merchant readiness, catalog integration, and product listing checks to minimise turnaround time.
• Escalation Management: Act as the primary escalation point for seller onboarding blockers, technical integration friction, and cross-functional operational delays.
• Process Optimisation: Continuously evaluate the seller onboarding lifecycle to eliminate bottlenecks, automate repetitive tasks, and implement scalable workflow enhancements.
• Strategic Alignment: Partner directly with the Head of Partnerships and Onboarding to align Manila operations with team goals and broader seller initiatives.
• Reporting & Insights: Track and report key operational metrics and team throughput to leadership to surface growth opportunities.

What you’ll bring

• Experience: 3+ years in marketplace operations, e-commerce seller onboarding, or vendor management, with at least 1–2 years in a team lead or supervisory capacity.
• Domain Expertise: Deep understanding of e-commerce seller journeys, catalog creation, merchant compliance, and Live-To-Site (LTS) operational metrics.
• Process Improvement: Proven track record in process mapping, workflow optimisation, and managing high-volume pipelines under tight deadlines.
• Communication & Leadership: Exceptional written and verbal English communication skills; strong capacity to mentor team members and collaborate across remote teams.
• Technical Proficiency: Familiarity with enterprise e-commerce platforms, CRM software (e.g., Zoho), catalog management systems, and workflow automation tools.

What you’ll experience

• Be a part of Australia’s largest retailer
• Constant mentoring and training provided
• Generous sick and vacation leave
• A flexible approach to work
• Premium health insurance coverage

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.