Security Service Leader - Lead Operations & Guest Care

Shangri-La Group

Manila

On-site

PHP 520,000 - 760,000

Full time

4 days ago

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Job summary

Shangri-La Makati, part of the Shangri-La Group, invites an experienced Security Service Leader to join our hospitality team in Manila. You will lead day-to-day security operations, coach staff, and uphold our standards for guest safety and service excellence.

The role requires a Security Management certification, at least three years in hotel or security, and a valid security permit. You will assess risks, monitor access and CCTV systems, respond to incidents, and maintain constructive guest

Qualifications

Certificate or above with professional qualifications in Security Management.
Minimum 3 years of relevant experience in the Hotel or Security Industry.
Valid Security Personnel Permit.
Ability to assess risks and perform independent security / operations reviews and audits.
Sound knowledge of security access control, alarm monitoring and CCTV systems.

Responsibilities

Manage the team effectively to drive day-to-day security operations.
Ensure security operations are strictly followed to established standards and policies.
Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards.
Cultivate and maintain excellent guest relations to enhance their satisfaction.
Handle guests’ inquiries promptly and report any security or safety concerns to Management.