Section Manager - QA

Makro Philippines; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Travel between sites

Job summary

Makro Philippines is seeking a Section Manager - Quality Assurance to lead QA and Food Safety programs across Arca South, Cloverleaf, and C6 Warehouse operations.

You will ensure compliance with GHP, GMP, HACCP, ISO, and FSCC standards, while developing and maintaining SSOPs, SOPs, and CAPA processes. Travel between sites is required, supported by a driver’s license.

Qualifications

• Bachelor’s degree in food technology, Food Science, Microbiology, Chemical Engineering, or related field.
• Minimum 5 years in Quality Assurance and Food Safety Management in food retail, warehousing, distribution, manufacturing, or supply chain.

Responsibilities

• Lead and manage QA and Food Safety operations across Arca South, Cloverleaf, and C6 Warehouse facilities.
• Ensure compliance with GHP, GMP, GWP-D, HACCP, FSCC, ISO standards and other regulations.
• Develop and update SSOPs, SOPs, P&P and PRFs for food safety and quality operations.
• Conduct internal audits, inspections, and compliance reviews.
• Manage CAPA programs and corrective actions.
• Coordinate with Operations, Supply Chain, and Warehouse teams.
• Lead food safety investigations and mock recalls; manage product recalls.
• Provide coaching and training on quality management systems and food safety standards.

Skills

GWP-D

GMP

HACCP

FSSC

ISO Standards

FSCO Certification

SSOP/SOP/P&P/PRF

CAPA

Mock recalls

Driver's license

Education

Bachelor's degree in related field

Tools

MS Office

Job description

The Section Manager - Quality Assurance is responsible for leading and maintaining Quality Assurance and Food Safety programs across operations. The role ensures compliance with regulatory requirements, company standards, and industry best practices related to food safety, quality control, sanitation, and continuous improvement. The position will oversee the implementation, monitoring, and continuous improvement of QA systems across Arca South, Cloverleaf, and C6 Warehouse operations.

Responsibilities

• Section Manager – Quality Assurance (QA)
• Location:
• Arca South, Cloverleaf & C6 Warehouse

Work Arrangement

• Required to travel between Arca South, Cloverleaf, and C6 Warehouse; must possess a valid driver's license.
• Lead and manage Quality Assurance and Food Safety operations for Arca South, Cloverleaf, and C6 Warehouse facilities.
• Ensure compliance with Good Hygiene Practices (GHP), Good Manufacturing Practices (GMP), Good Warehousing Practices and Distribution (GWP-D), HACCP, FSCC standards, ISO standards, and other applicable food safety regulations.
• Develop, implement, review, and update quality and food safety documentation, including:
• Standard Sanitation Operating Procedures (SSOP)
• Standard Operating Procedures (SOP)
• Policies and Procedures (P&P)
• Process Reference Forms (PRF)
• Conduct internal audits, inspections, and compliance reviews to maintain food safety and quality standards.
• Manage corrective and preventive action (CAPA) programs and ensure timely resolution of quality-related issues.
• Develop corrective and preventive action plans based on non-conformance reports, audit findings, customer complaints, and operational observations.
• Oversee sanitation programs, pest control management, product handling, storage, and distribution processes.
• Coordinate with Operations, Supply Chain, Warehouse, and other departments to ensure compliance with quality and food safety standards.
• Lead food safety investigations, root cause analysis, and resolution of quality incidents and customer complaints.
• Lead the Food Safety Team in conducting mock recalls and managing actual product recall activities to ensure effective traceability and regulatory compliance.
• Provide guidance, coaching, and training to employees on quality management systems and food safety standards.
• Monitor and analyze Key Performance Indicators (KPIs) related to quality, food safety, regulatory compliance, and operational performance.
• Prepare reports and present quality performance updates and recommendations to management.
• Support certification, surveillance, regulatory, and external audits.
• Drive continuous improvement initiatives to strengthen food safety and quality culture across all facilities.

Qualifications

• Bachelor’s degree in food technology, Food Science, Microbiology, Chemical Engineering, or a related field.
• Minimum of 5 years of experience in Quality Assurance and Food Safety Management, preferably in the food retail, warehousing, distribution, manufacturing, or supply chain industry.

Required Skills

• Strong exposure and hands-on experience in:
• Good Warehousing Practices and Distribution (GWP-D)
• Good Manufacturing Practices (GMP)
• Hazard Analysis and Critical Control Points (HACCP)
• Food Safety System Certification (FSSC)
• ISO Standards and Quality Management Systems
• Valid Food Safety Compliance Officer (FSCO) Certification.
• Proven experience in developing and implementing SSOPs, SOPs, Policies & Procedures (P&P), and PRFs related to food safety and quality operations.
• Experience leading mock recall exercises and actual product recall management.
• Strong knowledge of corrective and preventive action (CAPA) processes and non-conformance management.
• Experience managing multiple facilities or sites is highly preferred.
• Possesses a valid driver's license and is willing to travel regularly between Arca South, Cloverleaf, and C6 Warehouse.
• Strong leadership, analytical, problem-solving, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications and report preparation.