Customer Service Representative (Seasonal Account - October - December 2025)

Transcosmos Asia Philippines, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading customer support company in Pasig is seeking individuals for technical support roles. Candidates will respond to inquiries and provide assistance with STEM-related products, including troubleshooting and user education. A minimum of 6 months in customer service or technical support is required, and familiarity with STEM tools is a plus. College undergraduates with at least 2 years of coursework are encouraged to apply. The role is based in Ortigas, Pasig City.

Qualifications

• Minimum of 6 months’ experience in customer service or technical support required.
• Familiarity with STEM tools, apps, or platforms is a plus.
• Ability to simplify and explain technical concepts to non-technical users.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Provide technical support and troubleshooting for STEM-related products.
• Educate customers on product features and updates.

Skills

Strong communication

Problem-solving

Technical support

Customer service

Education

College Undergraduates – minimum of 2 years completed

Tools

Helpdesk software (e.g., Zendesk, Freshdesk)

Job description

Responsibilities

• Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
• Provide step-by-step technical support and troubleshooting for STEM-related products (e.g., robotics kits, coding platforms, learning software).
• Assist with order tracking, product information, returns, account issues, and other general support.
• Assist customers with installation, configuration, and general product use.
• Document interactions in CRM systems accurately.
• Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
• Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
• Educate customers on product features and updates to maximize their user experience.
• Participate in team meetings and training sessions to stay up to date on product knowledge.

Qualifications

• College Undergraduates – must have completed a minimum of 2 years in college (any course taken).
• Minimum of 6 months’ experience in customer service or technical support required; 1–2 years is preferred
• Familiarity with STEM tools, apps, or platforms (e.g., Scratch, Arduino, LEGO Robotics, Python, etc.) is a plus
• Strong communication and problem-solving skills
• Ability to simplify and explain technical concepts to non-technical users
• Experience with helpdesk software (e.g., Zendesk, Freshdesk) is an advantage
• Amenable to work at OCC, Ortigas, Pasig City