Appointment Setter (Part-Time, US Client)

Staff Outsourcing Solutions; Cebu City; On-site; PHP 165,000 - 248,000; Part time

Job summary

Staff Outsourcing Solutions in Cebu City is seeking a part-time Appointment Setter for a US client. On-site in Cebu Business Park, 28 hours weekly, with a Tuesday-Saturday 9:00–13:00 plus an overnight Monday shift 1:00–9:00. Shift times adjust for US DST.

You will respond quickly to new leads by phone, text and email, qualify appointments, and log every touch in HubSpot so the client team can track progress in real time.

Qualifications

• 1+ year of experience in appointment setting, lead follow-up, sales or customer service for US clients.
• Excellent spoken and written English; comfortable talking with US homeowners.
• Able to work the overnight Monday shift (1:00 AM to 9:00 AM).

Responsibilities

• Respond quickly to new leads as they come in.
• Contact and follow up with leads by phone, text and email.
• Qualify leads and book appointments on the client's calendar.
• Confirm upcoming appointments and reschedule when needed.
• Log every call, message and appointment in HubSpot CRM.

Skills

Excellent spoken and written English

US client communication

Fast professional communication

Organized data entry

On-site Cebu resident

Tools

HubSpot

Salesforce

GoHighLevel

Zoho

RingCentral

Aircall

Dialpad

JustCall

Google Voice

Google Calendar

HubSpot Meetings

Calendly

Google Sheets

Excel

Job description

Appointment Setter (Part-Time, US Client). On-site in Cebu City. One opening.

Salary package: discussed at the interview.

An Appointment Setter is the first person a new lead talks to. On a dedicated team in Cebu that supports a US client, you respond quickly to new leads, follow up by phone, text and email, and book qualified appointments on the client's calendar. You work on-site in our Cebu Business Park office, with onsite supervision and full IT support.

Schedule

Part-time, 28 hours a week, Philippine time:

• Tuesday to Saturday, 9:00 AM to 1:00 PM.
• Monday, 1:00 AM to 9:00 AM (an overnight shift).

Shift times move one hour earlier during US Daylight Saving Time (mid-March to early November).

What success looks like

New leads hear from you quickly, every lead gets its follow-up, the appointments you book are qualified and confirmed, and every call, text, email and appointment is logged in HubSpot, so the client's team can see where each lead stands without asking.

What you will do

• Respond quickly to new leads as they come in.
• Contact and follow up with leads by phone, text and email.
• Qualify leads and book appointments on the client's calendar.
• Confirm upcoming appointments and reschedule when needed.
• Log every call, message and appointment in HubSpot CRM.

What we are looking for

• At least 1 year of experience in appointment setting, lead follow-up, sales or customer service for US clients.
• Excellent spoken and written English, comfortable talking with US homeowners.
• Fast, professional communication across calls, texts and emails.
• Organized, dependable and accurate with data entry.
• Able to work the overnight Monday shift (1:00 AM to 9:00 AM).
• Living in Cebu and willing to work on-site in Cebu Business Park.

Nice to have: experience with HubSpot or another CRM (Salesforce, GoHighLevel, Zoho) is a strong plus; experience with construction, home improvement or real estate clients; a phone or dialer tool such as RingCentral, Aircall, Dialpad, JustCall or Google Voice; Gmail, Google Workspace or Outlook; booking tools such as Google Calendar, HubSpot Meetings or Calendly; Google Sheets or Excel for lead lists and daily reports.

Who does well here

The people who do well in this role answer a new lead fast and follow up until there is an answer. They sound friendly and clear on the phone, write short and correct texts and emails, and log every touch the same day, because a missed note means a missed appointment. They show up for every shift on time, the overnight Monday one included.

About Staff Outsourcing Solutions: we build dedicated teams in Cebu for businesses in the United States and Australia. Our team members work inside our clients' daily operations in customer service, sales, accounting, technical support, and specialist roles. We hire for experience and character, we develop interns from partner colleges into full team members, and we keep the same team with a client for years. Founded in 2010, we have grown mostly by referral, which only happens when clients and team members stay. Office: MDCT Building, Leyte Loop, Cebu Business Park, Cebu City. Posted by Chris Rush, founder.

Staff Outsourcing Solutions never asks applicants for payment, training fees, or personal documents before a written job offer.