Seasonal Customer Service Brand Specialist

Resolv Global; Dagupan; On-site; PHP 156,000 - 190,000; Full time

Job summary

Resolv Global is hiring Seasonal Customer Service Representatives to support orders, product questions and general inquiries for the holiday peak. You will converse across phone, email and chat, ensuring accurate updates and friendly service to an international customer base.

The role emphasizes attention to detail, multi-system navigation, and the ability to work weekends during the season. Prior e-commerce or online retail experience is a plus.

Qualifications

• Must have strong English written and verbal skills.
• Previous customer service experience required.
• High school diploma or equivalent required.
• Experience with e-commerce or online retail helpful.
• Experience with order management systems preferred.

Responsibilities

• Provide friendly, professional, helpful customer interactions across calls, email and chat.
• Handle inbound service, order-related inquiries and updates.
• Assist customers with placing orders and navigating checkout.
• Answer questions about orders, products and services.
• Resolve concerns and escalate issues when needed.
• Process accommodations and order updates accurately.
• Document interactions in customer service systems.
• Navigate multiple systems while assisting customers.
• Communicate escalated issues with internal teams.
• Support customers via phone, email and chat as required.
• Maintain high accuracy and satisfaction during busy periods.

Skills

Customer service

English communication

Multitasking

Teamwork

Attention to detail

Phone presence

Email/chat support

Education

High school diploma or equivalent

Tools

NetSuite

Job description

We’re looking for friendly, reliable, and customer-focused Seasonal Customer Service Representatives to join our team for the upcoming holiday season.

This is a great opportunity for someone who enjoys helping customers, is comfortable working in a fast-paced environment, and can confidently handle customer interactions across phone, email, and chat.

You’ll support customers with orders, product questions, account and order updates, concerns, and general customer service needs. The ideal candidate is someone who can combine a warm, professional communication style with strong attention to detail and the ability to work efficiently across multiple systems.

If you have previous experience in e-commerce, retail, apparel, fashion, or consumer products, that’s a strong plus.

What You’ll Do

• Provide a friendly, professional, and helpful experience on every customer interaction.
• Handle inbound customer service and order-related calls.
• Assist customers with placing orders and navigating the ordering process.
• Answer customer questions about orders, products, and services.
• Resolve customer concerns and identify when an issue needs to be escalated.
• Process customer accommodations and order updates accurately.
• Document customer interactions and relevant information in customer service systems.
• Navigate multiple computer systems while assisting customers.
• Communicate clearly with internal teams regarding escalated issues.
• Support customers through phone, email, and chat-based communication as required.
• Maintain a high level of accuracy and customer satisfaction, especially during busy holiday periods.

Schedule & Seasonal Commitment

Training will be conducted during 10:00 AM–6:00 PM EST.

Production schedules may vary, with shifts scheduled within the 8:00 AM–9:00 PM EST operating window. The role also requires the ability to work at least one weekend day during the holiday season.

Compensation

• PHP 14,000–17,000 per month, depending on experience.

Why This Opportunity?

• Gain experience supporting an international customer base.
• Build valuable e-commerce and order management experience.
• Work in a customer-focused, fast-paced environment.
• Opportunity to demonstrate your skills during a high-volume holiday season.
• Develop experience across voice, email, chat, and customer service systems.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our hiring process includes:

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Pre-Screen Interview
• Live Interviews

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for the position.

Requirements

What We’re Looking For

• Previous customer service or customer support experience is required.
• Strong verbal and written English communication skills.
• A warm, confident, and professional phone presence.
• Comfortable handling customer questions, concerns, and complaints.
• Strong attention to detail, particularly when working with customer and order information.
• Ability to multitask and navigate multiple systems while speaking with customers.
• Comfortable using computers and customer service platforms.
• Email and/or chat experience.
• Dependable, self-motivated, and able to work independently.
• Ability to work effectively as part of a team.
• Comfortable handling sensitive customer information confidentially.
• High school diploma or equivalent.
• E-commerce or online retail customer service experience.
• Apparel, fashion, retail, or consumer products experience.
• Experience supporting customers with orders, returns, exchanges, or product questions.
• Experience with NetSuite or another order management/customer service platform.
• Previous experience in a high-volume or seasonal customer service environment.