Sea Logistics ISC Senior Specialist: Data-Driven Ops

Kuehne+Nagel; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Kuehne+Nagel Philippines in Cebu City is seeking a detail‑oriented logistics professional to support daily supply chain data and reporting for SEA operations. You will help ensure data quality, monitor performance, and contribute to continuous improvement initiatives.

You will collaborate with global stations, prepare system reports, and act as a primary contact for internal stakeholders and customers, driving timely information and proactive issue resolution to uphold service commitments.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, or a related field.
• 2–5 years of experience in Sea Logistics or a similar environment.
• Knowledge of KN systems (TMS, ESP, Infor Nexus, KN Login) preferred.

Responsibilities

• Identifies operational issues and implements preventive solutions to avoid service failures.
• Sets up and maintains system-generated reports to ensure accurate shipment data.
• Coordinates with global stations to secure timely responses and enforces SOPs.
• Resolves conflicts among origins, destinations, carriers, and suppliers with data-driven analysis.
• Shares best practices to support customer growth and improve service quality.
• Delivers data quality reports to CCL/OCC and internal stakeholders on a timely basis.
• Collaborates with internal departments to meet SLA standards for ISC customers.
• Builds internal networks, maintains account documentation, drives visibility, and leads improvements.
• Serves as the primary customer contact for inquiries and escalations with professionalism.
• Provides proactive shipment status updates and clarity on disruptions.
• Facilitates customer meetings to align on priorities and performance metrics.
• Builds long-term customer relationships with accountability and responsiveness.

Skills

Analytical skills

Problem-solving

Communication skills

Attention to detail

Team player

Customer focus

Education

Bachelor’s degree in Supply Chain, Logistics, or related field

Tools

KN systems (TMS, ESP, Infor Nexus, KN Login)

Job description

Kuehne+Nagel Philippines in Cebu City is seeking a detail‑oriented logistics professional to support daily supply chain data and reporting for SEA operations. You will help ensure data quality, monitor performance, and contribute to continuous improvement initiatives.

You will collaborate with global stations, prepare system reports, and act as a primary contact for internal stakeholders and customers, driving timely information and proactive issue resolution to uphold service commitments.