Hub Lead - Operations, SPX Express (Mlang, Cotabato)

SPX PHILIPPINES INC.; M'lang; On-site; PHP 420,000 - 560,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Supervisor to ensure smooth daily operations at our Philippines hub. You will oversee processes, enforce policies, and lead weekly team briefings to drive performance.

The role focuses on improving KPIs, implementing productivity initiatives, and supporting customer escalations with the Customer Support team. This position requires coordination with agency coordinators and handling additional hub tasks as needed.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.

• Ensure adherence to established procedures, policies, and regulations.

• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.

• Drive continuous improvement in key performance indicators (KPIs) for the hub.

• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Coordinate with agency coordinators to manage and support agency teams.

• Handle additional tasks related to overall hub operations as needed.