Hub Lead - Operations, SPX Express (Toledo, Cebu)

SPX PHILIPPINES INC.; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

SPX Philippines Inc. is seeking a Hub Operations Supervisor to oversee daily hub operations in the Philippines, ensuring smooth, efficient functioning and strict adherence to company standards.

You will enforce procedures and policies, lead weekly staff meetings, assess team performance, and drive KPI improvements through ongoing process enhancements.

Coordinate with agency coordinators, assist customer support with escalations, and handle additional hub tasks as needed to maintain productivity.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Job description

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.