Scrum Master (SHIFTING - AFTERNOON & NIGHT)

Quess Philippines Corp.; Taguig; Hybrid; PHP 900,000 - 1,200,000; Part time

Job summary

WTW is seeking a Scrum Master to support agile product teams delivering software, automation, and AI-enabled solutions. The role focuses on enabling delivery, removing impediments, and helping cross-functional teams work efficiently in a hybrid setup in Taguig.

You will collaborate with Product Owners, engineers, QA, and operations, facilitating Scrum events and mentoring teams on Agile practices while aligning with business objectives and client needs.

Qualifications

• At least 3 years of experience as a Scrum Master or Agile Delivery Lead supporting software development or digital product teams.
• Practical knowledge of Scrum principles and agile software delivery practices.
• Experience facilitating cross-functional teams through Scrum events and iterative delivery.
• Experience identifying and managing risks, dependencies, impediments, and stakeholder expectations.
• Ability to influence teams and stakeholders without direct authority.
• Experience working with distributed or global teams.
• Strong communication, facilitation, coaching, relationship management, and problem-solving skills.
• Experience using Jira, Confluence, Azure DevOps, or comparable delivery management tools.
• Curiosity and willingness to learn about emerging technologies, including AI-enabled capabilities and automation platforms.
• Ability to work a schedule that provides meaningful overlap with North America business and technology partners.

Responsibilities

• Facilitate Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement.
• Coach teams on Scrum principles, agile ways of working, self-management, and continuous improvement.
• Help teams establish effective working agreements and maintain a collaborative, transparent, and accountable delivery culture.
• Support Product Owners in maintaining a clear, prioritized, and sufficiently refined backlog aligned with business objectives.
• Promote small, usable increments and regular feedback rather than activity-based delivery or status-only reporting.
• Enable teams to deliver software solutions predictably and sustainably while maintaining appropriate quality standards.
• Identify, manage, and help remove impediments affecting team performance and delivery commitments.
• Make risks, assumptions, dependencies, and delivery constraints visible, and facilitate timely decisions and escalation when required.
• Provide stakeholders with clear visibility into progress, priorities, delivery forecasts, risks, and outcomes.
• Facilitate delivery activities for teams building software, workflow automation, and AI-enabled solutions.

Skills

Scrum Master

Agile delivery

Risk management

Stakeholder management

Distributed teams

Facilitation

Communication

Coaching

Jira/Confluence/Azure DevOps

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

Azure DevOps

Job description

About the role

North America Outsourcing is expanding its digital, automation, and AI-enabled capabilities to improve colleague and client experiences, strengthen operational efficiency, and support business growth. We are seeking an experienced Scrum Master to support one or more agile product teams delivering software, automation, and AI-enabled solutions. The role does not require deep AI expertise. Success will come from enabling effective software delivery, improving predictability, removing impediments, and helping technical and business specialists work together to deliver high-quality outcomes.

The Scrum Master is a servant leader and delivery enabler who helps teams apply agile principles effectively in a complex and evolving technology environment. You will create transparency around progress and risk, facilitate alignment, support continuous improvement, and help establish the conditions for sustainable delivery. You will work closely with Product Owners, engineers, quality specialists, architects, operations colleagues, and business stakeholders while keeping product and technical accountabilities with the appropriate owners.

Key responsibilities

• Facilitate Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement.

• Coach teams on Scrum principles, agile ways of working, self-management, and continuous improvement.

• Help teams establish effective working agreements and maintain a collaborative, transparent, and accountable delivery culture.

• Support Product Owners in maintaining a clear, prioritized, and sufficiently refined backlog aligned with business objectives.

• Promote small, usable increments and regular feedback rather than activity-based delivery or status-only reporting.

• Enable teams to deliver software solutions predictably and sustainably while maintaining appropriate quality standards.

• Identify, manage, and help remove impediments affecting team performance and delivery commitments.

• Make risks, assumptions, dependencies, and delivery constraints visible, and facilitate timely decisions and escalation when required.

• Provide stakeholders with clear visibility into progress, priorities, delivery forecasts, risks, and outcomes.

• Facilitate delivery activities for teams building software, workflow automation, and AI-enabled solutions.

About you

• At least 3 years of experience as a Scrum Master or Agile Delivery Lead supporting software development or digital product teams.

• Practical knowledge of Scrum principles and agile software delivery practices.

• Experience facilitating cross-functional teams through Scrum events and iterative delivery.

• Experience identifying and managing risks, dependencies, impediments, and stakeholder expectations.

• Ability to influence teams and stakeholders without direct authority.

• Experience working with distributed or global teams.

• Strong communication, facilitation, coaching, relationship management, and problem-solving skills.

• Experience using Jira, Confluence, Azure DevOps, or comparable delivery management tools.

• Curiosity and willingness to learn about emerging technologies, including AI-enabled capabilities and automation platforms.

• Ability to work a schedule that provides meaningful overlap with North America business and technology partners.

Preferred experience

• Experience supporting teams delivering automation, workflow, digital transformation, data, analytics, or AI-enabled solutions.

• Exposure to modern software delivery practices such as DevOps, CI/CD, automated testing, cloud platforms, and

• production support.

• Experience in benefits administration, outsourcing, financial services, health and benefits, or another regulated or

• operationally complex environment.

• A Scrum or agile certification such as CSM, PSM, SAFe Scrum Master, or equivalent.

• Bachelor’s degree or equivalent relevant professional experience.

Client: WTW

Work Schedule: Shifting( Afternoon and night)
Work Set up: Hybrid
Number of days in a month or week that needs to be in the office: 2 days RTO per week
Project Location (During onsite): BGC, Taguig

Employment Type: 6 months - 1 year project-based contract subject for extension or absorption depending on performance.