Scrum Master

WeSupport Incorporated; Muntinlupa; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

WeSupport Incorporated is seeking a Scrum Master to partner with a development team to deliver full stack solutions aligned with project priorities. You will facilitate scrum events, remove impediments, and mentor the team, ensuring agile practices.

Proficiency with Jira/Confluence and strong English communication are required; exposure to .NET, Java, ReactJS, and SQL is a plus. The role suits someone with 2–3 years in Scrum Master roles who can collaborate with Service Managers and Technical

Qualifications

• 2–3 years of experience as a Scrum Master.
• Certified Scrum Master is a plus but not required.
• Familiarity with Jira and Confluence.
• Experience with .NET, Java, ReactJS, and SQL.
• Strong English communication and collaboration skills.
• Experience in software development or testing is an advantage.

Responsibilities

• Facilitate sprint planning, daily scrums, reviews, and retrospectives.
• Keep events timeboxed and productive.
• Help troubleshoot issues and report to the dev team.
• Triage and manage support issues for applications.
• Ensure clear, concise backlog items.
• Collaborate with Service Managers and Technical Leads.
• Stay updated on industry trends and best practices.

Skills

English communication

Analytical skills

Problem-solving

Collaboration

Documentation

Tools

Jira

Confluence

.NET

Java

ReactJS

SQL

Job description

About the role

As the Scrum Master, you will collaborate with a team to deliver full stack solutions that align with the project priorities. Your primary responsibilities will include ensuring development teams adhere to scrum framework values and agile practices, mentoring and motivating the teams to enhance processes, facilitating meetings and decision-making, and removing any impediments that the teams may face.

Key responsibilities

• Facilitate scrum events including sprint planning, daily scrums, sprint review, and sprint retrospectives.
• Ensure that all Scrum events take place and are positive, productive, and kept within the timebox.
• Cultivate a deep understanding of applications to help troubleshoot and report issues accurately to dev team.
• Triage and manage support issues for all applications handled by team.
• Help the Scrum Team understand the need for clear and concise Product Backlog items.
• Work closely with the Service Managers and Technical Leads to understand requirements and scope of work.
• Stay current with industry trends and incorporate best of breed technology, patterns, and methodologies.

About you

• Mid-level (2 to 3 years) experience as a Scrum Master is acceptable.
• Certified Scrum Master is a plus but not required.
• Familiarity with Jira and Confluence as development tools.
• Preferred background and experience in .NET, Java, ReactJS, and SQL technologies.
• Any prior software development or testing experience (Frontend, Backend in E-commerce) is an advantage.
• Good communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to collaborate and work closely with others.
• Ability to document and explain technical details clearly and concisely.