Scrum Master

vCustomer Philippines, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

vCustomer Philippines, Inc. is seeking a Scrum Master to serve as a coach and servant leader for the Product Team. You will educate teams on Scrum, Kanban, and SAFe while removing impediments and fostering high-performing dynamics and relentless improvement.

You will facilitate agile ceremonies, promote best practices, and participate in broader planning sessions. Strong communication and coaching skills, plus experience with Azure DevOps, are essential.

Qualifications

• Coaching teams to adopt Scrum, Kanban and SAFe practices.
• Promote healthy collaboration and self-management within teams.
• Drive continuous improvement and removal of impediments.
• Foster an agile mindset through teaching, mentoring and coaching.

Responsibilities

• Facilitate and champion agile practices and ceremonies.
• Coach the team to improve collaboration and self-management.
• Identify and remove impediments to progress, reduce waste and delays.
• Promote adoption of agile mindset across the organization.

Skills

Coaching

Facilitation

Communication

Mentoring

Servant leadership

Agile mindset

Self-organizing teams

Scrum

SAFe

Azure DevOps

Tools

Azure DevOps

Job description

About the role

The Scrum Master is a servant leader and coach for the Product Team. They help educate the team in Scrum, Kanban, and SAFe, ensuring that the agreed Agile process is followed. They also help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.

Key responsibilities

• Facilitate and champion the agile methodology by coaching and mentoring development teams and promoting the use of standards and best practices.
• Coach the team to improve collaboration and self-management, promoting healthy interactions both within the team and with external stakeholders.
• Facilitate the identification and removal of impediments to the team's progress and focus on eliminating waste and delays.
• As a servant leader, promote adoption of an agile mindset through teaching, mentoring, and coaching.
• Ensure the team is utilizing Scrum/SAFe ceremonies effectively to maximize value delivery and facilitates Scrum ceremonies.
• Represent the team at broader planning and coordination sessions (e.g., Scrum of Scrums).
• Actively participate in learning opportunities such as communities of practice or conferences to improve skills and better support the team.
• Contribute to the advancement and improvement of agile practices within the organization.

About you

• Ability to foster an environment that promotes self-managing, high-performing and self-organizing teams.
• Ability to promote the adoption of an agile mindset through teaching, mentoring, and coaching.
• Demonstrated ability to drive a shared understanding of team goals and business outcomes.
• Strong communication, facilitation, influencing and interpersonal skills.
• Ability to self-organize and self-manage.
• Experience working in IT roles.
• Experience working with Scrum Teams and Agile Release Trains.
• Clear understanding of Scrum and SAFe frameworks.
• Possess coaching, servant leadership and Agile mindset.
• Strong analytical skills and experience using Azure Devops (ADO).