Assessment Processing Administrator - 7504

Cambridge University Press; Hinoba-an; Hybrid; PHP 268,000 - 335,000; Full time

Benefits offered by this job

HMO & Life Insurance on Day 1

Paid annual leaves

Vesting/Retirement package

Career growth

Well-being programs

Hybrid work arrangement

Job summary

Cambridge University Press & Assessment in Makati City is seeking an Assessment Processing Administrator to join our team. You will help ensure accurate processing of entries and marks, while delivering high-quality customer service to internal and external stakeholders.

The role operates in a fast-paced, hybrid environment with two days in the office. Working hours are Monday to Friday, 3PM to 11PM Manila time, overlapping UK hours.

Qualifications

• Proficient in Microsoft Office applications (Outlook, Excel, Word).
• Experience in Administration in a fast-paced, high-volume environment.
• Ability to learn and adapt to new processes quickly.
• Experience in an administrative role with following multiple processes.
• Keen eye for detail in data processing and reporting and quality checks.

Responsibilities

• Provide excellent customer service to internal and external stakeholders via phone, email, and face-to-face interactions.
• Deliver agreed operational processes accurately and on time, including entries, amendments, and candidate updates.
• Maintain data accuracy through candidate linking, carried-forward checks, and resolutions.
• Carry out marks keying and marks chasing with strong attention to detail and efficiency.
• Take responsibility for assigned tasks and work independently when needed.

Skills

Microsoft Office

Administration

Attention to detail

Data processing

Customer service

Communication skills

Tools

Zendesk

EPS

Job description

Assessment Processing Administrator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a proactive and detail‑driven administrator to join our team. In this role, you'll play a key part in ensuring the accurate and efficient processing of Entries and Marks, helping to keep our operations running smoothly and supporting the wider team.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Assessment Processing Administrator?

Reporting to the Entries and Marks Manager, your accountabilities will include:

• Provide excellent customer service to internal and external stakeholders via phone, email, and face‑to‑face interactions.
• Deliver agreed operational processes accurately and on time, including entries, amendments, and candidate updates.
• Maintain data accuracy through candidate linking, carried‑forward checks, and resolutions.
• Carry out marks keying and marks chasing with strong attention to detail and efficiency.
• Take responsibility for assigned tasks and work independently when needed.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:
Essential:

• Proficient in Microsoft Office applications, including Outlook, Excel, and Word.
• Experience in Administration, ideally gained in a fast‑paced, high‑volume environment.
• Ability to learn and adapt to new processes quickly.
• Experience in an administrative role where you have followed multiple processes
• Keen eye for details, particularly data processing and reporting and associated quality checks

Desirable:

• Knowledge of in-house systems such as EPS
• Knowledge of the Cambridge International Qualifications product range is an advantage.
• Experience using Zendesk

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.