Scheduling Coordinator II

Boston Children’s Hospital; Boston; Ibrido; PHP 1.814.000 - 2.766.000; Tempo pieno

Descrizione del lavoro

Boston Children’s Hospital is seeking a detail-oriented intake/office coordinator to schedule patients and manage administrative tasks across multiple departments. You will collect patient information, verify insurance, and coordinate with care teams to ensure smooth patient flow.

The role requires at least one year of healthcare administration experience and a high school diploma or GED. The position offers hybrid work with on-site responsibilities in the Boston area.

Competenze

• High School Diploma / GED required.
• One year healthcare admin experience.

Mansioni

• Schedules patients for appointments and procedures across multiple areas.
• Collects and verifies patient demographics, insurance and referral information.
• Screens patients for contraindications and updates scheduling information.
• Answers and routes calls, triages urgent information or requests.
• Creates registrations and check-ins in EPIC, greeting patients and monitoring waiting areas.

Formazione

High School Diploma / GED

Strumenti

EPIC

Descrizione del lavoro

Open Full-time 20.63–31.46 USD per hour as stated in the posting

About this job

Position Summary / Department Summary

Schedules patients in multiple areas for appointments or procedures. Collects, verifies, and records required information, screens patients according to departmental policies, and enters information accurately into hospital and departmental computer systems. Registers and checks in patients and monitors the workflow in the waiting room. Answers, screens, and routes telephone calls and performs general office support. May complete work necessary for pre-authorizations and/or referrals. Communicates effectively and promotes teamwork.

Key Responsibilities

• Schedules appointments/procedures across the enterprise in multiple areas, coordinating with the providers, locations, and families, following department scheduling guidelines. Responds to patient’s concerns and needs, offering possible appointment options such as location and time. Enters appropriate information in hospital IT systems and coordinates care with interpreter services, when necessary.
• Collects, verifies, records and processes patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Enters the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
• Screens patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when needed. Updates screening/scheduling information, when necessary.
• Answers, screens and routes telephone calls in a courteous and respectful manner following departmental guidelines. Records and forwards messages and triages calls for urgent information or services. Responds to requests for routine information or assistance within scope of knowledge and authority.
• Creates registration and performs check-in for patients in EPIC. Performs responsibilities of the receptionist in the area, assuring that patients are greeted in a timely manner and monitors the activities in the waiting room.
• Works with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Provides exceptional care, exceptional service.
• Should be able to work independently with some supervision.

Schedule

Monday - Friday: 8:00am -4:30pm
Hybrid - 2 days/week in either Boston or Needham office

Minimum Qualifications / Education

High School Diploma / GED required

Experience

One (1) year healthcare admin experience