Scheduling Coordinator (HVAC)

Australian Outsource Desk Inc.; Philippines; Vor Ort; PHP 52.000 - 68.000; Vollzeit

Zusammenfassung

Australian Outsource Desk Inc. is seeking an experienced HVAC Scheduling Coordinator (Admin CSR) for an office-based role in Angeles City.

You will transition from customer service to administrative operations, managing technician dispatch calendars and routing daily service calls. Responsibilities include coordinating schedules, communicating with clients and field technicians, logging details in the CRM, and handling post-service follow-ups with a focus on customer satisfaction.

Qualifikationen

• At least 2 years of experience in customer service, call center, or inbound desk operations (Strictly Required).
• Strong motivation to move from frontline service into administrative operations, calendar management, and dispatching.
• Excellent written and spoken English communication skills.
• Comfortable working with scheduling software, CRM databases, Google Workspace/MS Office, and mapping/routing tools.
• HVAC/Trades exposure is a plus but not required.
• Available for immediate start in an office-based setting.

Aufgaben

• Schedule, dispatch, and optimize daily routes and appointment calendars for HVAC service technicians.
• Handle inbound and outbound service requests, confirm upcoming appointments, provide dispatch updates, and manage inquiries.
• Log job details, track work orders, update customer records in the CRM, and perform post-service follow-ups.
• Act as main contact for field crews regarding schedule adjustments, emergency dispatches, delays, and job-site details.
• Reschedule canceled or delayed jobs efficiently while maintaining customer satisfaction.

Kenntnisse

Customer service

English communication

Scheduling coordination

Tools

CRM databases

Google Workspace

MS Office

Mapping/routing tools

Jobbeschreibung

Job Title: HVAC Scheduling Coordinator (Admin CSR Role)

Position Type: Full-time | Office-based

Industry: HVAC

Start Date: Immediate

Location: Plaza Victoria Building, Sto. Domingo, Angeles City

Position Summary

Are you an experienced Customer Service Representative ready to level up your career into an administrative role? We are seeking a detail-oriented, proactive, and customer-focused HVAC Scheduling Coordinator.

In this role, you will transition your customer service strengths into core administrative operations—managing technician dispatch calendars, routing daily service calls, and acting as the liaison between residential/commercial clients and our field technicians. No prior HVAC technical experience is required, provided you have a strong BPO/CSR experience.

Key Responsibilities

Schedule & Dispatch Management: Plan, organize, and optimize daily routes and appointment calendars for HVAC service technicians.

Inbound & Outbound Customer Communication: Handle incoming service requests, confirm upcoming appointments, provide dispatch updates, and manage customer inquiries with high professionalism.

Administrative Operations: Log job details, track work orders, update customer records in the CRM, and handle post-service follow-ups.

Technician Support: Act as the main point of contact for field crews regarding schedule adjustments, emergency dispatches, delay notifications, and job site details.

Issue & Conflict Resolution: Reschedule canceled or delayed jobs efficiently while maintaining high customer satisfaction.

Qualifications & Requirements:

CSR / BPO Experience: At least 2 years of experience in customer service, call center, or inbound desk operations (Strictly Required).

Desire to Transition: Strong motivation to move from traditional front-line phone customer service into administrative operations, calendar management, and dispatching.

Communication Skills: Excellent written and spoken English communication skills.

Technical: Comfortable working with scheduling software, CRM databases, Google Workspace/MS Office, and mapping/routing tools.

HVAC / Trades Exposure: Prior experience handling HVAC services is a plus, but not required

Availability: Must be ready for an immediate start in an office-based setting.