Customer Service Representative / Dispatcher

MicroSourcing; Manila; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company-sponsored events

Job summary

MicroSourcing is hiring a Customer Service Representative / Dispatcher in Metro Manila, Philippines, for a full-time, work-from-home night-shift position. You will handle service requests, use the Axxon platform, schedule emergencies, and generate detailed reports for customers.

The role emphasizes strong communication, organizational skills, and experience with ERP systems and Slack. HVAC familiarity and Mechanical Engineering background are preferred assets for this position.

Qualifications

• Previous experience in customer service or administrative roles.
• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using ERP systems (BuildOps experience a plus) and Slack for team communication.
• Ability to manage multiple tasks simultaneously and remain calm under pressure.
• College degree in Mechanical Engineering (preferred).
• HVAC experience (preferred).

Responsibilities

• Answer incoming service requests promptly, professionally, and courteously; document concerns and service needs accurately.
• Utilize and understand the Axxon control website for customers on the Controls platform.
• Schedule emergency service work with customers or property superintendents.
• Enter all service requests into the system correctly to facilitate efficient job completion.
• Verify technicians have completed service calls, and document any necessary recommendations or follow-ups.
• Compile and send detailed job reports to customers after service completion.
• Follow up with customers after work to ensure satisfaction.
• Procure equipment quotes from plumbing and heating supply houses.
• Prepare equipment repair estimates for customers.
• Review service notes of heating technicians and add clarity when needed.
• Manage end-to-end boiler compliance process, ensuring regulatory requirements are met.
• Handle compliance documentation, coordinate inspections and testing, maintain records, and communicate with customers and regulatory bodies.
• Draft and submit quotes for compliance-related work, ensuring accuracy and transparency: compliance packets, ABI, triennials, violations, LL87, backflow testing, OP-29 oil tank testing

Skills

Communication

Detail-oriented

Organizational skills

Multitasking

Education

Bachelor's degree in Mechanical Engineering

Tools

ERP systems (BuildOps)

Slack

Job description

Customer Service Representative / Dispatcher

Location: Metro Manila, Philippines

Employment Type: Full-Time

Work Setup: Work from home | Night shift

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage on day one, coverage for dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
• A Collaborative Spirit: participate in company‑sponsored events and activities
• Work‑Life Harmony: flexible work arrangements for better balance
• Career Growth: opportunities for continuous learning and advancement
• Inclusive Teamwork: diversity and inclusive culture

Key Responsibilities

• Answer incoming service requests promptly, professionally, and courteously; document concerns and service needs accurately
• Utilize and understand the Axxon control website for customers on the Controls platform
• Schedule emergency service work with customers or property superintendents
• Enter all service requests into the system correctly to facilitate efficient job completion
• Verify technicians have completed service calls, and document any necessary recommendations or follow‑ups
• Compile and send detailed job reports to customers after service completion
• Follow up with customers after work to ensure satisfaction
• Procure equipment quotes from plumbing and heating supply houses
• Prepare equipment repair estimates for customers
• Review service notes of heating technicians and add clarity when needed
• Manage end‑to‑end boiler compliance process, ensuring regulatory requirements are met
• Handle compliance documentation, coordinate inspections and testing, maintain records, and communicate with customers and regulatory bodies
• Draft and submit quotes for compliance‑related work, ensuring accuracy and transparency: compliance packets, ABI, triennials, violations, LL87, backflow testing, OP‑29 oil tank testing

Required Qualifications

• Previous experience in customer service or administrative roles
• Strong verbal and written communication skills
• Detail‑oriented with excellent organizational skills
• Ability to work efficiently in a fast‑paced environment
• Proficiency in using ERP systems (BuildOps experience a plus) and Slack for team communication
• Ability to manage multiple tasks simultaneously and remain calm under pressure
• College degree in Mechanical Engineering (preferred)
• HVAC experience (preferred)

Terms & conditions apply.