HVAC Customer Service Representative

Australian Outsource Desk Inc.; Philippines; Vor Ort; PHP 223.000 - 357.000; Vollzeit

Benefits dieser Stelle

HMO Benefit

Paid Leaves

Annual Performance Review

Complete Government-Mandated Benefits

Zusammenfassung

Australian Outsource Desk Inc. is seeking a detail-oriented HVAC Customer Service Representative to handle inquiries, schedule service appointments, and provide administrative support for HVAC operations.

You will communicate with customers and technicians to ensure smooth service delivery and accurate record-keeping. This on-site role in Angeles City, Pampanga runs Monday to Friday on a permanent morning shift.

Qualifikationen

• 1–2 years in customer service or scheduling roles.
• Experience in home service industries is a plus.
• Knowledge of appointment scheduling and dispatch processes.
• Strong English communication, both verbal and written.
• Excellent organizational and multitasking skills.
• Proficient with Microsoft Office and Google Workspace.

Aufgaben

• Handle inbound and outbound calls, emails, and inquiries.
• Schedule, confirm, and coordinate HVAC service appointments.
• Assist customers with service requests and follow-ups.
• Coordinate with HVAC technicians and dispatchers on schedules.
• Maintain customer records and service reports.
• Provide updates on arrival times and schedules.
• Address concerns professionally and escalate when needed.
• Perform administrative tasks to support daily operations.

Kenntnisse

Customer service

Scheduling

Virtual assistance

English proficiency

Organizational skills

Multitasking

Problem solving

Microsoft Office

Google Workspace

Dispatch coordination

Tools

Microsoft Office

Google Workspace

Scheduling tools

Jobbeschreibung

About the Role

Australian Outsource Desk Inc. is looking for a customer-focused and detail-oriented HVAC Customer Service Representative to handle customer inquiries, coordinate service appointments, and provide administrative support for HVAC operations. The ideal candidate has excellent communication skills, strong organizational abilities, and experience in customer service or scheduling coordination.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and inquiries.




• Schedule, confirm, and coordinate HVAC service appointments.




• Assist customers with service requests, concerns, and follow-ups.




• Coordinate with HVAC technicians and dispatchers regarding job schedules and service updates.




• Maintain accurate customer records, service reports, and appointment details.




• Monitor pending service requests and ensure timely follow-ups.




• Provide customers with updates regarding technician arrival times and service schedules.




• Address customer concerns professionally and elevate complex issues when necessary.




• Perform administrative tasks to support daily HVAC operations.

Requirements

• At least 1–2 years of experience in Customer Service, Virtual Assistance, Scheduling, or a similar role.




• Experience in HVAC, plumbing, electrical, or other home service industries is an advantage.




• Knowledge of appointment scheduling, dispatch coordination, and customer service processes.




• Excellent verbal and written English communication skills.




• Strong organizational, multitasking, and problem-solving abilities.




• Proficient in Microsoft Office, Google Workspace, and scheduling tools.




• Ability to handle customer concerns professionally and work in a fast-paced environment.




• Strong attention to detail and follow-up skills.




• Willing to work onsite in Angeles City, Pampanga.

Work Details and Benefits

• Monday to Friday




• Permanent Morning Shift




• Permanent Office-Based Position




• Complete Government-Mandated Benefits




• HMO Benefit




• Paid Leaves (Sick Leave / Vacation Leave)




• Annual Performance Review