Scaled SaaS Customer Success Manager | Data-Driven Growth

Mitti by SafetyCulture; Taguig; Hybrid; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Equity

Job summary

Mitti by SafetyCulture is seeking a Customer Success Manager to oversee a high-volume portfolio of 100+ US-based customers from the Philippines. You will focus on retention, adoption, and expansion using data-driven strategies.

The role involves cross-functional collaboration to improve customer experiences and measurable business impact. Ideal candidates have 5+ years in customer success, strong analytics, and familiarity with SaaS tools.

Qualifications

• 5+ years of professional experience, with at least 2-3 years in a Customer Success role (SaaS or tech).
• Experience managing a large portfolio of customers at scale using digital/automated success motions.
• Strong analytical skills with ability to interpret customer data and act.

Responsibilities

• Retention & Expansion: drive retention and growth in use cases.
• Driving Product Stickiness: deepen adoption of Mitti by SafetyCulture.
• Risk Mitigation: identify churn risks from data insights and health metrics.
• Scaled Customer Success: manage 100+ customers with digital engagement and automation.
• Data-Driven Decision Making: analyze usage data, health scores, trends to optimize portfolio.

Skills

CSM

SaaS

Data analysis

Communication

Cross-functional collaboration

Gainsight

ChurnZero

Tools

Gainsight

Totango

ChurnZero

Job description

Mitti by SafetyCulture is seeking a Customer Success Manager to oversee a high-volume portfolio of 100+ US-based customers from the Philippines. You will focus on retention, adoption, and expansion using data-driven strategies.

The role involves cross-functional collaboration to improve customer experiences and measurable business impact. Ideal candidates have 5+ years in customer success, strong analytics, and familiarity with SaaS tools.