SAP SD Senior Associate (AC Manila)

PwC Acceleration Center Manila; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a SAP SD Senior Associate to support CRM implementations across Advisory services. You will analyze requirements, configure SAP CRM and SAP Cloud for Customer components, and assist with deployment and integration tasks while mentoring junior teammates.

The role emphasizes client engagement, process improvement, and ensuring solutions align with business objectives. Strong English communication is essential for collaboration with global teams.

Qualifications

• Bachelor's degree required.
• 4–7 years of experience expected.
• Fluent English written and spoken.

Responsibilities

• Analyze requirements for SAP Customer Experience solutions.
• Configure SAP CRM and SAP Cloud for Customer components.
• Support deployment, integration checks, and issue resolution.
• Interpret data and processes to identify improvement opportunities in customer management.
• Develop deliverables for workstreams, including documentation and maps.
• Mentor junior team members on SAP tools and methods.
• Build client relationships through responsive support and recommendations.
• Validate solution behavior against requirements during testing and rollout.

Skills

SAP SD

SAP CRM

Requirements analysis

English proficiency

Mentoring juniors

Education

Bachelor's degree

Tools

SAP Cloud for Customer

SAP CX

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a SAP SD Senior Associate you will support consulting services for SAP Customer Relationship Management applications within our Advisory practice, helping clients refine customer engagement processes and improve use of CRM tools. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful client connections, mentor junior team members, and navigate changing project needs while deepening your technical skills and broadening your business context. In this role at PwC, you will analyze client requirements, support implementation of SAP CRM solutions, contribute to training and user support, and help deliver work that aligns with client objectives and the broader business application consulting agenda.

Responsibilities

• Analyzing client requirements for SAP Customer Experience solutions and translating business needs into workable functional designs


• Implementing and configuring SAP CRM and SAP Cloud for Customer components to support sales and customer engagement processes


• Supporting deployment activities, integration checks, and issue resolution across connected business applications


• Interpreting customer data and process flows to identify improvement opportunities in customer management and sales effectiveness


• Developing deliverables for assigned workstreams, including solution documentation, process maps, and status updates


• Guiding junior team members on task execution, functional analysis, and use of SAP tools and methods


• Building client relationships through responsive support, clear issue tracking, and practical recommendations


• Validating solution behavior against business requirements and technical standards throughout testing and rollout activities

What You Must Have

• At least a Bachelor's degree


• At least 4 to 7 years of experience


• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer‑facing solutions, including Sales, Service, Commerce, or Customer Data platforms


• Demonstrating SAP SD configuration experience across sales processes


• Applying SAP CX knowledge to customer engagement implementations


• Interpreting business requirements into system design recommendations


• Supporting client‑facing workstreams through issue analysis and resolution


• Collaborating across teams while mentoring junior team members