SAP SD Senior Associate (AC Manila)

Hammerjack Pty Ltd; Taguig; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

PwC Acceleration Center Manila seeks a Senior Associate to analyze client requirements and implement SAP CRM solutions. You will deliver training, support, and optimization of CRM processes for diverse clients across geographies, while growing your technical and leadership skills.

As aSenior Associate, you will manage customer relationships, advise on best practices, and contribute to projects within the Digital Core Modernisation practice, ensuring quality and consistency in every engagement.

Qualifications

• Bachelor's degree or higher.
• 4–7 years of experience.
• Proficiency in oral and written English.

Responsibilities

• Analyze client requirements to implement SAP CRM solutions.
• Provide training and support for SAP CRM integrations.
• Collaborate with clients to optimize CRM processes.
• Enhance customer satisfaction and achieve strategic objectives through CRM solutions.
• Apply analytical thinking to interpret data and inform insights.

Skills

SAP CRM

S/4HANA CRM

CRM training

Analytical thinking

Business process consulting

Education

Bachelor's degree

Tools

SAP Cloud for Customer

SAP CRM

Job description

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a SAP SD Senior Associate, you will engage with clients to analyze their needs, implement SAP Customer Relationship Management (CRM) solutions, and provide training and support to optimize their customer relationship management processes. Within our Digital Core Modernisation practice, you will focus on enhancing customer satisfaction and helping clients achieve their strategic objectives through seamless integration and utilization of SAP CRM applications.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions while embracing ambiguity. This role at PwC Acceleration Center Manila offers the opportunity to develop a deeper understanding of the business context and how it is evolving. You will use a broad range of tools and methodologies to generate new ideas and solve problems, while upholding professional and technical standards.

Responsibilities

• Analyzing client requirements to implement SAP Customer Relationship Management (CRM) solutions
• Providing training and support for seamless integration and utilization of SAP CRM applications
• Collaborating with clients to optimize customer relationship management processes
• Enhancing customer satisfaction and achieving strategic objectives through effective CRM solutions
• Utilizing business process consulting skills to improve operational efficiency
• Managing deployment and design implementation of CRM software solutions
• Conducting customer needs analysis to tailor CRM solutions effectively
• Engaging in customer liaison to foster strong client relationships
• Applying analytical thinking to interpret data and inform insights and recommendations
• Upholding professional and technical standards in all client engagements

What You Must Have

• At least a Bachelor's degree
• At least 4 to 7 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• At least one of the following: One or more SAP certifications in SAP Customer or S/4HANA customer-facing solutions, including Sales, Service, Commerce, or Customer Data platforms
• Demonstrating proficiency in SAP Cloud for Customer and SAP CRM
• Utilizing analytical thinking to break down complex business processes
• Excelling in business process consulting and improvement strategies
• Navigating customer relationship management with CRM software expertise
• Embracing change and intellectual curiosity in dynamic environments