Salesforce Support Specialist - Remote

Puretec Pty Ltd; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Puretec Pty Ltd in Manila seeks a Salesforce Support Specialist to act as the go-to expert for our Salesforce platform, ensuring data integrity, smooth operations, and high user adoption. You'll drive Tier 1-2 incident resolution, manage configuration changes with governance, and train teams to maximize platform value within a security-conscious ICT environment.

Join a quality-driven team that values honesty, integrity, and continuous improvement, and play a key role in supporting business

Qualifications

• Certified Salesforce Admin or equivalent
• Experience supporting Salesforce in live production
• Proven ability to troubleshoot and resolve incidents quickly

Responsibilities

• Drive Tier 1-2 incident resolution via ticket workflows
• Manage Salesforce configuration changes with governance
• Run data cleansing and audits to ensure security/compliance
• Support UAT and draft release notes, with user training
• Maintain runbooks and monthly system health reports

Skills

Salesforce Administration

Ticketing workflows

Data integrity

Customer-centric support

Problem solving

Education

Salesforce Administrator Certification

Tools

JIRA

Bitbucket

GitHub

GitLab

Job description

Description: Are You Ready to Champion Puretec's Salesforce Platform?

If you're a proactive, user-focused Salesforce pro who loves troubleshooting, maintaining system integrity, and helping teams get the absolute best out of their tech stack, this is your next big move!

At Puretec, we are passionate about quality, reliability, and continuous improvement. We are looking for a dedicated Salesforce Support Specialist to join our ICT team. Reporting directly to the ICT Manager, you will be the go‑to expert for our Salesforce platform, keeping our operations seamless, our data clean, and our users empowered.

How You'll Make An Impact

• Drive Tier 1-2 incident resolution through ticket-based workflows, diagnosing login, access, usability, and data issues with speed and a customer-first mindset.
• Execute approved system enhancements, managing custom objects, fields, page layouts, record types, profiles, and permission sets under solid governance standards.
• Run routine data cleansing, deduplication, and operational audits while maintaining strict adherence to security and compliance frameworks.
• Support UAT testing, draft clear release notes, and conduct hands‑on coaching and training refreshers to boost internal user adoption.
• Maintain runbooks, document 100% of custom system changes, and deliver monthly system health report cards highlighting key wins and risks.

What You Bring to the Table

• Proven experience supporting Salesforce in a live production environment using ticketing workflows.
• Salesforce Administrator and/or Salesforce Associate certification.
• Strong expertise in objects, fields, layouts, profiles, roles, and permission sets.
• Familiarity with integrated systems (e.g., MuleSoft, OwnBackup) and developer/project tools like JIRA, Bitbucket, GitHub, or GitLab.
• Outstanding problem-solving skills paired with a friendly, customer-centric support style.

Key Metrics for Success

• ≥ 85% internal resolution rate for assigned Salesforce tickets.
• 100%complete track record of all configuration changes in the documentation library.
• Consistent delivery of monthly system health report cards.

Why Puretec?

We operate with Honesty, Integrity, Loyalty, and Confidentiality at our core. When you join Puretec, you become part of a supportive, quality-driven environment where your technical contributions directly enable business growth and operational excellence.