Salesforce Support Pro: Empower Users & Data

Puretec Pty Ltd; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Puretec Pty Ltd in Manila seeks a Salesforce Support Specialist to act as the go-to expert for our Salesforce platform, ensuring data integrity, smooth operations, and high user adoption. You'll drive Tier 1-2 incident resolution, manage configuration changes with governance, and train teams to maximize platform value within a security-conscious ICT environment.

Join a quality-driven team that values honesty, integrity, and continuous improvement, and play a key role in supporting business

Qualifications

• Certified Salesforce Admin or equivalent
• Experience supporting Salesforce in live production
• Proven ability to troubleshoot and resolve incidents quickly

Responsibilities

• Drive Tier 1-2 incident resolution via ticket workflows
• Manage Salesforce configuration changes with governance
• Run data cleansing and audits to ensure security/compliance
• Support UAT and draft release notes, with user training
• Maintain runbooks and monthly system health reports

Skills

Salesforce Administration

Ticketing workflows

Data integrity

Customer-centric support

Problem solving

Education

Salesforce Administrator Certification

Tools

JIRA

Bitbucket

GitHub

GitLab

Job description

Puretec Pty Ltd in Manila seeks a Salesforce Support Specialist to act as the go-to expert for our Salesforce platform, ensuring data integrity, smooth operations, and high user adoption. You'll drive Tier 1-2 incident resolution, manage configuration changes with governance, and train teams to maximize platform value within a security-conscious ICT environment.

Join a quality-driven team that values honesty, integrity, and continuous improvement, and play a key role in supporting business