Salesforce Solutions Engineer
Acquire Intelligence
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Benefits offered by this job
Job summary
Acquire Intelligence is seeking a Salesforce Solutions Engineer to partner with customers, implement and optimize Salesforce solutions, and drive successful platform adoption.
You will combine technical expertise with customer engagement to deliver exceptional implementation experiences, resolve complex issues, and provide strategic guidance that advances customer success.
Qualifications
- 2+ years of hands‑on experience with Salesforce Administration, Implementation, Customer Success, or Technical Support.
- Experience configuring Salesforce using declarative tools (Flows, Objects, Validation Rules, Reports, Dashboards, Permission Sets, Page Layouts).
- Strong understanding of Salesforce platform capabilities, security model, and data management.
- Experience gathering business requirements and translating them into scalable Salesforce solutions.
- Excellent troubleshooting, analytical, and problem‑solving skills.
- Strong communication skills with the ability to explain technical concepts to both technical and non‑technical stakeholders.
- Experience creating technical documentation, process documentation, and user guides.
- Ability to manage multiple customer engagements in a fast‑paced environment.
Responsibilities
- Configure and customize Salesforce using declarative tools to meet customer requirements.
- Design and implement scalable Salesforce solutions following platform best practices.
- Support system enhancements, feature releases, and configuration changes while maintaining platform integrity.
- Assist with testing, deployment validation, and documentation for new functionality.
- Partner with customers to understand objectives and translate requirements into Salesforce solutions.
- Lead discovery sessions and provide technical recommendations aligned with customer goals.
- Troubleshoot Salesforce configuration, automation, integration, and user issues.
- Maintain detailed documentation of configurations, technical solutions, and implementation decisions.
Skills
Education
Tools
Job description
If you thrive at the intersection of customer success, business process, and Salesforce technology, this is the role where your skills will make a measurable impact. As a Salesforce Solutions Engineer, you'll partner with customers to understand their business goals, configure scalable Salesforce solutions, troubleshoot technical challenges, and drive successful platform adoption. You'll serve as a trusted technical advisor, ensuring clients maximize the value of their Salesforce investment.
As a Salesforce Solutions Engineer, you'll work directly with customers to implement, configure, and optimize Salesforce solutions that improve business processes. You'll combine technical expertise with strong customer engagement skills to deliver exceptional implementation experiences, resolve complex issues, and provide strategic guidance that drives long‑term customer success.
- Configure and customize Salesforce to meet customer business requirements using declarative tools such as Flows, Validation Rules, Permission Sets, Reports, and Dashboards.
- Design and implement scalable Salesforce solutions following platform best practices.
- Support system enhancements, feature releases, and configuration changes while maintaining platform integrity.
- Assist with testing, deployment validation, and documentation for new functionality.
- Partner with customers to understand business objectives and translate requirements into Salesforce solutions.
- Lead discovery sessions and provide technical recommendations that align with customer goals.
- Serve as a trusted advisor by identifying opportunities to improve workflows, automation, and user adoption.
- Deliver customer demonstrations, knowledge transfer sessions, and administrator training.
- Investigate and troubleshoot Salesforce configuration, automation, integration, and user issues.
- Analyze platform performance and recommend improvements to enhance usability and efficiency.
- Collaborate with Product, Engineering, and Customer Success teams to resolve complex customer challenges.
- Maintain detailed documentation of customer configurations, technical solutions, and implementation decisions.
- Work closely with cross‑functional teams to deliver successful customer implementations and ongoing platform enhancements.
- Promote Salesforce best practices, governance, security, and data quality standards.
- Stay current with new Salesforce features, releases, and AI capabilities to provide innovative recommendations to customers.
- Contribute to process improvements that enhance implementation quality and customer satisfaction.
- 2+ years of hands‑on experience working with Salesforce Administration, Implementation, Customer Success, or Technical Support.
- Experience configuring Salesforce using declarative tools such as Flows, Objects, Validation Rules, Reports, Dashboards, Permission Sets, and Page Layouts.
- Strong understanding of Salesforce platform capabilities, security model, and data management.
- Experience gathering business requirements and translating them into scalable Salesforce solutions.
- Excellent troubleshooting, analytical, and problem‑solving skills.
- Strong communication skills with the ability to explain technical concepts to both technical and non‑technical stakeholders.
- Experience creating technical documentation, process documentation, and user guides.
- Ability to manage multiple customer engagements in a fast‑paced environment.
- Experience with Salesforce Service Cloud and/or Sales Cloud.
- Exposure to Apex, SOQL, Lightning Web Components (LWC), or Salesforce APIs.
- Experience with Salesforce integrations using REST APIs, middleware, or third‑party applications.
- Knowledge of Agentforce, Salesforce AI, Data Cloud, or Einstein AI features.
- Experience working within SaaS, CRM implementation, or enterprise software environments.
- Familiarity with Agile delivery methodologies and Jira or similar project management tools.
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Epic Yearly Kick‑Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
- Extra rewards along the way:
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
- Enjoy work‑life balance:
- 24 Paid Time‑Out Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions
- Entrepreneurial Energy: Think like an owner. Solve like a founder
- Fast with Intent: We move fast and deliver real results
- Laugh and Learn: We don't take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!
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