Sr. Salesforce Admin IRC300774

GlobalLogic; Mexico; On-site; MXN 1,046,389 - 1,743,983; Full time

Benefits offered by this job

Competitive salaries

Family medical insurance

Extended paternity leave

Annual performance bonuses

Referral bonuses

Job summary

GlobalLogic is seeking a Salesforce Administrator to manage, enhance, and optimize our Salesforce platform across Sales, Finance, and IT. You will administer the environment, implement scalable solutions, and translate business requirements into technical solutions with cross‑functional stakeholders.

You will drive CRM process improvements, support integrations, and mentor junior admins while maintaining high data quality and security.

Qualifications

• 5-8 years of Salesforce administration experience with strong CRM optimization.
• Remote work with distributed teams across time zones.
• Strong knowledge of Salesforce CRM, Service Cloud and Sales Cloud.
• Experience with data management and security settings.

Responsibilities

• Execute advanced configuration and customization of Salesforce Sales Cloud and Service Cloud.
• Own administration and maintenance of the Salesforce platform, ensuring data integrity.
• Design and implement complex Salesforce solutions, including custom objects and workflows.
• Develop and manage user roles, profiles, permission sets and sharing rules.
• Drive integrations with other enterprise systems and ensure data flow.
• Optimize data models, reporting and dashboards for actionable insights.
• Lead user support and training initiatives for end‑users.
• Mentor junior administrators and provide guidance on best practices.
• Oversee data imports, exports, cleansing and deduplication.
• Ensure governance, security, and compliance across the platform.

Skills

Salesforce Administration

Business Analysis

Salesforce Platform

Salesforce CRM

Flow Automation

CPQ Configuration

Data Management

System Optimization

MR Best Practices

Tools

Optimizely

Job description

Business Analysis: Requirements Elicitation, MR best practices, Salesforce Administration, Salesforce CRM (Service & Sales Cloud), Salesforce Platform

We are seeking a Salesforce Administrator to manage, enhance, and optimize our Salesforce platform while supporting key business processes across Sales, Finance, and IT. In this role, you will administer the Salesforce environment, implement scalable solutions, and ensure the platform meets evolving business needs. You will collaborate with cross‑functional stakeholders to translate business requirements into technical solutions, support system integrations, and drive continuous improvements to CRM processes. The ideal candidate has strong experience with Salesforce administration, Salesforce Flow automation, CPQ configuration, data management, and system optimization, with a proactive approach to delivering reliable, high‑quality solutions.

Requirements

• Possessing 5-8 years of dedicated professional experience in Salesforce administration, demonstrating a strong track record of managing and optimizing complex CRM environments.
• This role operates entirely remotely, requiring a high degree of self‑motivation and the ability to effectively collaborate with distributed teams across various time zones.

Required Skills:

• Demonstrated expertise in Salesforce Administration, encompassing advanced configuration, user management, and robust security settings.
• Proven capability in Business Analysis, specifically in effectively eliciting, documenting, and translating complex requirements for Salesforce solutions.
• Strong working knowledge and practical experience with the Salesforce Platform, leveraging its full capabilities for custom development and integration initiatives.
• In‑depth proficiency in Salesforce CRM, particularly with Service Cloud and Sales Cloud functionalities, including advanced configuration and strategic optimization.
• Applied understanding and adherence to MR best practices, ensuring high data quality and effective reporting mechanisms within the Salesforce ecosystem.

Preferred Skills:

• Solid capability in both Salesforce administration and development, contributing to platform enhancements and custom solution delivery.
• Familiarity with Optimizely or similar A/B testing and personalization platforms, understanding their potential for integration with CRM systems.
• Excellent communication skills, both written and verbal, essential for effective interaction with diverse technical and non‑technical stakeholders.
• Meticulous attention to data accuracy and detail, crucial for maintaining high‑quality data management and reliable reporting within Salesforce.
• Proven ability to adapt quickly to evolving project requirements and encourage team members in change management, alongside strong multitasking capabilities.

Job responsibilities

• Execute advanced configuration and customization of Salesforce Sales Cloud and Service Cloud to meet evolving business requirements.
• Own the administration and maintenance of the Salesforce platform, ensuring optimal performance and data integrity.
• Design and implement complex Salesforce solutions, including custom objects, workflows, process builders, and validation rules.
• Develop and manage user roles, profiles, permission sets, and sharing rules to maintain robust security and access controls.
• Analyze business processes and translate them into effective Salesforce functionalities and improvements.
• Drive the integration of Salesforce with other enterprise systems, ensuring seamless data flow and operational efficiency.
• Optimize Salesforce data models, reporting, and dashboards to provide actionable insights for stakeholders.
• Lead user support and training initiatives, empowering end‑users to maximize their utilization of the Salesforce platform.
• Contribute to the architectural design and strategic roadmap for Salesforce enhancements and new feature rollouts.
• Mentor junior administrators and provide technical guidance on best practices for Salesforce development and administration.
• Oversee data management activities, including data imports, exports, cleansing, and de‑duplication strategies.
• Ensure adherence to Salesforce best practices, governance standards, and compliance requirements across the platform.
• Troubleshoot and resolve complex technical issues related to Salesforce functionality, integrations, and user experience.

What we offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market‑defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laid‑back environment — or even abroad in one of our global centers or client facilities!

Work‑Life Balance: GlobalLogic prioritizes work‑life balance, which is why we offer flexible work schedules. We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft‑skill training. We also offer the chance to travel internationally.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward‑thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.